JOB SUMMARY

The Physical Therapy Patient Access Representative is responsible for professional and efficient operation of the admission/registration process in one or more patient access areas. Performs a variety of patient access functions related to patient admission and discharge including: appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle. Any patient care duties are performed only under the direct supervision of a Physical Therapist.

WHAT YOU'LL DO:

• Ensures that patient information is kept confidential and that patient privacy is respected in accordance with current Health Information Privacy and Portability Act guidelines.
• Involvement in continual education, to include self-paced study, classroom learning and competency testing.
• Answers inquiries regarding patient accounts: defers to the appropriate department.
• Directs clinical questions to the appropriate clinical staff.
• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary. This includes concise documentation in the EHR system.
• Schedules patients appointments using computerized scheduling system. 
• Works call list, message center, and walk in or faxed prescriptions to schedule new and continuing patients.

WHO YOU ARE:

• Good interpersonal skills 
• Excellent communicator
• Detail-oriented 
• Collaborative team player
• Great multi-tasker

QUALIFICATIONS:

• High School Diploma or equivalent required; Associates degree preferred.
• One year experience as a healthcare receptionist preferred.
• Good telephone etiquette.
• Customer service skills required. 
• Ability to work well with others.
• Computer skills: Microsoft Office and Outlook.
• Previous use of multi-line phones, fax and copy machine(s).
• Background in health or fitness is preferable.
• COVID Vaccination requirement.

JOB INFORMATION:

• Full-time, day shifts. 
• Starting wage $21.25 to $22.75 based on qualifications.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job. An equal opportunity employer.