Job Description
Job Summary:
We are seeking a highly skilled and results-driven Managed Services Project Manager to oversee the successful execution of infrastructure and telecommunications projects across diverse client environments. The ideal candidate has a proven track record of managing large-scale, multi-vendor projects from initiation through completion while ensuring quality, timeliness, and customer satisfaction.
This role requires strong leadership, communication, and organizational skills to deliver high-value services in dynamic and fast-paced settings.
Key Responsibilities:
- Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out.
- Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations.
- Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication.
- Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports.
- Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness.
- Develop and implement standardized procedures to improve project workflows and increase efficiency.
- Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution.
- Use project tracking tools to provide consistent reporting and updates to stakeholders.