Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Vision insurance
Role Overview
The Managed Services Sales Representative is responsible for driving new business revenue through the sale of managed IT services, cloud solutions, cybersecurity, and related technology offerings. This role requires a consultative sales professional who understands the MSP business model, can translate technical solutions into business outcomes, and is comfortable selling recurring revenue services.
The ideal candidate has experience selling Managed Services, understands common MSP tools and frameworks, and excels at building long-term client relationships while consistently achieving sales targets.
Key Responsibilities
Sales & Revenue Generation
Identify, prospect, and qualify new business opportunities for managed IT services
Sell recurring revenue services including:
Managed IT Services
Cybersecurity solutions
Cloud services (Microsoft 365, Azure, AWS, backups
Network and infrastructure management
Compliance and risk management solutions
Manage the full sales cycle from initial outreach through close
Consistently meet or exceed monthly and quarterly revenue targets
Build and maintain a strong pipeline of qualified prospects
Consultative Selling
Conduct discovery calls to understand client business needs, pain points, and IT challenges
Translate technical services into clear business value and ROI
Collaborate with technical teams to scope solutions and develop proposals
Present service offerings and proposals to decision-makers (C-level, IT leaders, business owners)
Position the company as a trusted advisor rather than a commodity provider
Account Management & Relationship Building
Develop long-term relationships with prospects and clients
Identify upsell and cross-sell opportunities within existing accounts
Ensure smooth handoff to onboarding and service delivery teams
Maintain high customer satisfaction throughout the sales process
Sales Process & CRM Management
Maintain accurate records in CRM (e.g., HubSpot, Salesforce, ConnectWise Sell)
Track sales activity, pipeline progress, and forecasts
Follow defined sales processes and best practices
Participate in sales meetings, training, and performance reviews
Market Awareness
Stay current on MSP industry trends, cybersecurity threats, and technology advancements
Understand competitive offerings and effectively differentiate services
Provide feedback to leadership on market conditions and customer needs
Required Qualifications
3+ years of B2B sales experience, preferably in Managed Services or IT solutions
Proven success selling recurring revenue services
Strong understanding of:
Managed IT services and MSP delivery models
Cybersecurity fundamentals
Cloud and Microsoft 365 environments
Experience with consultative or solution-based selling
Ability to communicate technical concepts to non-technical audiences
Strong negotiation and closing skills
Proficiency with CRM and sales tools
Excellent written and verbal communication skills
Preferred Qualifications
Previous experience working for an MSP or IT services company
Familiarity with MSP tools and platforms (e.g., Halo, Datto, Kaseya, Pax8)
Experience selling to SMB or mid-market clients
Knowledge of compliance frameworks (HIPAA, SOC 2, PCI-DSS, etc.)
Formal sales training (Sandler, MEDDICC, Challenger, etc.)
Key Competencies
Consultative mindset
Strong business acumen
Self-motivated and results-driven
Excellent time management and organizational skills
Ability to work independently and collaboratively
Comfortable with outbound prospecting and cold outreach
Resilient and adaptable in a fast-paced environment
Success Metrics
Monthly and quarterly recurring revenue (MRR) closed
Pipeline growth and conversion rates
Average deal size and sales cycle length
Customer retention and expansion opportunities
CRM accuracy and sales activity metrics
Flexible work from home options available.