About the Customer Service Representative Position
Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities
Follow communication procedures, guidelines, and policies
Provide information about the products and services
Reach personal/customer service team sales targets
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Go the extra mile to engage customers
Identify and evaluate customers' needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Customer Service Representative Requirements