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Customer Support Representative II

HealthFitness

Customer Support Representative II

Minneapolis, MN
Full Time
Paid
  • Responsibilities

    HealthFitness has an opportunity for a Fitness Center Coordinator working in our multi tenant location in downtown Minneapolis.  As teh Fitness Center Coordinator you will be responsible for the development, planning, coordination, marketing and/or implementation of designated health and fitness programs and events, maximizing participation and engagement for a multi-tenant, metropolitan client site.  This position also manages program delivery process and teams, ensures all substitute and/or part-time group exercise staff are properly trained, monitors quality and reports on program outcomes.  This individual may also participate in program delivery and perform other staff responsibilities such as instructing group exercise classes; personal training; conducting fitness tests, exercise prescriptions, and orientations; and fitness floor coverage and facility oversight.  As needed, virtual program support may also be needed to support tenants with employees who have remote or hybrid roles. 

     

    DUTIES & RESPONSIBILITIES:

     

    • Oversees all programming within designated areas; develops, coordinates, manages, implements and evaluates health and fitness programs within specified program areas to maximize participation, outcomes and customer satisfaction and supervision of programs, services and staff. Ensures staff is properly trained and certified.
    • Facilitates the close alignment of programs with the client’s business needs, employee culture and corporate health strategies. Coordinates marketing of programs to maximize outreach and engagement; develops and distributes electronic and print promotional materials to communicate program offerings and special events.
    • Gathers program outcomes data and measures results; evaluates and reports on program effectiveness in meeting objectives and makes recommendations for future program enhancements or modifications.
    • Researches health & fitness educational topics within their specified areas and identifies appropriate participant educational materials.
    • Participates in business planning and budgeting process relating to program and service offerings in their area of expertise.
    • Provides individual and group exercise instruction as applicable; educates participants on proper techniques to maximize exercise safety and effectiveness. 
    • Other duties as needed/assigned.

     

    EDUCATION, EXPERIENCE & CERTIFICATIONS:

     

    REQUIRED:

    • Bachelor’s Degree in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, certifications and experience.
    • Minimum 1 year related experience.
    • Current CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute.
    • Personal Training certification from ACE, AFAA, ACSM, NSCA or NASM.
    • Demonstrated experience in leading, coordinating and delivering effective programs including budgeting, marketing and promotions.
    • Ability to effectively organize and prioritize work demands.
    • Strong interpersonal communication and customer service skills including the ability to motivate others.
    • Computer proficiency in Microsoft Office programs including at minimum Word, Excel and Outlook.
    • Ability to work effectively both independently and as part of a team with enthusiasm, initiative and creativity.
    • Proficiency in fitness assessment and exercise prescription if applicable.
    • Applicants must meet hiring requirements including but not limited to pre-employment drug test. 
    • Experience with offering virtual programs and use of social media communication platforms.

     

     

    PREFERRED:

    • Industry recognized Group Exercise certification from ACE, AFAA, ACSM or NETA.

     

    HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business.  EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

     

    Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.

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    Required Skills Required Experience

  • Qualifications

    EDUCATION/EXPERIENCE

    • 3-6 months on the job training closely supervised by Group Leader
    • Certified Forklift Driver
    • English speaking skills (Bilingual helpful)
    • Computer knowledge

    OSI believes all persons have the right to be treated with dignity and respect. It is the policy of OSI  to provide equal employment opportunity (EEO) to all persons regardless of age, national origin, gender, race, color, religion, pregnancy, gender identity, sexual orientation, protected veteran status, disability, or any other characteristic protected by federal, state or local law.  All applicants will receive consideration for employment based on merit, qualifications and business needs. OSI participates in the E-Verify program.