HealthFitness has an exciting new opportunity for a part-time (approximately 20 hours per week) FITNESS PROGRAM MANAGER within our client's corporate fitness program located in RARITAN, NEW JERSEY. In this role, you will manage and direct all operational aspects of an on-site fitness program ensuring the highest level of participation, results achievement and customer satisfaction in the delivery of onsite and possibly virtual programs and services. You will be responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training and development; design and facilitation of a variety of health & fitness programs; and various administrative duties including developing outcomes focused management reports. You will also implement and instruct individual and group fitness programs, provide floor supervision, fitness testing, exercise prescriptions, and orientations.
DUTIES & RESPONSIBILITIES:
- Carries out supervisory responsibilities for staff in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing and planning the succession of associates. Plans, assigns and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth.
- Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered both onsite and virtually. Evaluating team performance by observing onsite instruction, attending live virtual sessions and watching recorded sessions. Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted.
- Leads regular individual and group staff meetings onsite or virtually to ensure associates are informed about HealthFitness, client and program events, initiatives and status.
- Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.
- Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
- Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes and marketing strategy to meet client objectives and includes strategies for virtual programming.
- Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
- Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions for both onsite and virtual fitness offerings.
- Tracks participant and program data for measurement of individual and program goal achievement, outcomes and results; creates outcomes focused management reports based on the identified business plan goals and objectives for both onsite and virtual.
- Generate revenue producing programs. Identify expansion opportunities and revenue targets, creates plans to generate revenue and meet financial goals.
- Directs the implementation of fitness center based and possibly virtual individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagement in regards to both onsite and virtual fitness programs, bringing in HealthFitness corporate support as appropriate. General oversight and management of fitness operations.
- Creates an engaging onsite and virtual community that drives member participation.
- Manages all fitness center program activities in accordance with HealthFitness operational, quality, safety and service standards.
- Designs and develops outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable.
- Coordinates marketing and communications to maximize program engagement for both onsite and virtual programming, bringing in HealthFitness corporate support as appropriate. Ensure that both client and Healthfitness standards and requirements are used/meet on all marketing materials and communications. Create professional standards for all marketing materials to ensure highest quality and professionalism for both onsite and virtual audiences.
- Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including, if applicable file transfer, processes, collaborating with related suppliers and/or storage. Ensures compliance is in place for all virtual programs by making sure all waivers and forms are completed.
- Other duties as needed/assigned.
EDUCATION, EXPERIENCE AND CERTIFICATIONS:
REQUIRED:
- Bachelor’s degree in Exercise Science, Health Promotion, Kinesiology or related discipline plus two years of prior related industry experience OR equivalent combination of education, certifications and experience.
- Current CPR/AED and First Aid certifications from American Heart Association, American Red Cross or American Safety & Health Institute.
- Ability to lead, manage and operate a fitness center.
- Strong interpersonal and customer service skills including the ability to motivate others.
- Ability to effectively organize and prioritize work demands.
- Computer proficiency in MS Office including at minimum Word, Excel and Outlook.
- Proficiency in fitness assessment and exercise prescription.
- Ability to teach a variety of group exercise class formats.
- Strong technical skills with proven ability to use and teach on different virtual platforms, technical savvy to think fast and troubleshoot issues.
- Proven ability to manage in a remote environment, hold accountable and manage performance remotely.
- Strong proficiency in social media specifically with ability to create marketing materials on newer marketing virtual spaces i.e., Instagram, YouTube.
- Proven ability to build rapport and establish relationships remotely and in-person.
- Strong presentation skills and professionalism.
- Excellent communication skills both verbally and written and on camera.
- Designated professional workspace with access to tools to deliver virtual programing including WiFi and strong virtual skills.
PREFERRED:
- Personal Training industry certification from ACE, ACSM, AFAA, NSCA, or NASM.
- Industry recognized certification in Group Exercise Instruction.
- Previous supervisory experience.
- Previous experience leading virtual fitness programs.
HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran
Trustmark is pleased to have earned recognition from the Chicago Tribune as a Chicago Top Workplaces 2020 Award winner.
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