Job Description

Job Purpose:

• As an Attractions Manager, you will be responsible for maintaining strategic, financial and daily operational plans that support overall guest and team member satisfaction of the attraction.

Job Summary:

• Helps ensure artistic and thematic integrity of attraction by working with Show Quality and Technical Services teams, as well as maintaining brand standards.

• Directly responsible for development of management team (typically 2-4 people)

• Maintains both labor and non-labor departmental budgets. Develops operating budgets and adjusts operations as necessary to identify and control budgets.

• Maintains the operational efficiency of attraction during park hours and seasonal/special events, with focus on low wait times while maintaining positive guest interactions

• Assist in the managing of events throughout the year

• Assists Talent Acquisition team for assurance most qualified candidates are hired/trained

• Ensures department understands and follows all company policies and procedures.

• Crisis management including Guests’ and Team Members Medical/Emergency situations

• Directly oversees management team, and oversees the supervision of all hourly staff and provides work direction, performance reviews, and coaching to team members

• Investigates incidents including Team Member/Guests’ complaints

• Acts as EHS Safety Team representative for the Team Members

• Creates and implements action plans for the department’s future success including training programs, workforce planning, and rewards and recognition programs

• Supports the Team Members and Guest satisfaction programs and ensures the staff understands the importance of the programs.

• Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.

Qualifications

Requirements:

• Minimum 5 years of operations management experience in theme park or hospitality industry, including experience in guest service preferred.
• Must be available to work on weekends, holidays and nights as required.
• Must have excellent written and verbal skills
• Must be proficient in Microsoft programs such as Word and Excel.

Desired Characteristics:

• Bachelor’s degree in Business, Operations, or Hospitality is highly preferred

• Proven ability to work well under pressure, meeting tight deadlines, and simultaneously managing multiple projects.

• Proven ability to anticipate needs and initiate action

• Experience managing in a union environment

• Strong interpersonal and analytical skills

• Proactive thinker/self-starter

• Strong guest service experience with conflict resolution.

• Theme Park experience highly preferred.

• Strong interpersonal and organizational skills

• Able to prioritize work-load and have the ability to multi-task in a fast paced work environment

• Demonstrates sound judgment and independent thinking as well as an ability to troubleshoot and problem solve in real-time.

• Detail-oriented and organized with the ability to work seamlessly within a broader team to achieve desired results.

Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000 - $90,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.