Job Title:

Manager, Business Intelligence

Overview:

Manager, Business & Market Insights

Overview:
The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services uses our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard.

Within the Services organization, this role supports the Business & Markets Insights (BMI) organization in North America. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation. This team is accountable for ensuring North America portfolio growth through thoughtful product road mapping, influencing product development, and partnering with our sales and Client Services teams to bring value added solutions to market.
This product management role will be responsible for the Business Intelligence product line within BMI in the NAM region, specifically Economic Intelligence & Mastercard Research Center. Mastercard Business Intelligence provides customers with portfolio intelligence, market intelligence, consumer research, economic intelligence and on-going payments learning.

Role
Responsibilities include:
• Lead the development and execution of comprehensive go-to-market strategies for a suite of Business Intelligence products solutions (Economic Intelligence, MA Research Center)
• Drive the planning, coordination, and scaling of new solutions, ensuring alignment with market needs and customer expectations.
• Collaborate with cross-functional teams including global product, sales, account management, and client services to ensure seamless operations and a cohesive customer experience.
• Champion the commercialization process from ideation to launch, ensuring that our consulting solutions are positioned effectively in the market. Monitor and analyze customer feedback to inform enhancements and strategies.
• Take ownership of product launch activities, including training internal teams, hosting external webinars, and monitoring post-launch performance.
• Conduct market research to identify emerging trends, customer pain points, and competitive opportunities. Leverage these insights to contribute to product roadmap discussions and strategic decision-making.

All About You
• Ability to act with a persistent and relentless sense of urgency.
• Strong analytical skills.
• Knowledge of the US and Canadian payments markets and emerging needs of the various industry players
• Ability to think strategically about complex issues, driving thoughtful recommendations and action plans.
• Self-starter, highly organized, collaboration-minded and results driven.
• Ability to multi-task and work on multiple projects in a fast-paced environment.
• Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions.
• Proficiency in utilizing Microsoft Excel and PowerPoint.
• Background in Economics is a plus
• Overnight travel required (5% - 10%).