Job Description

The Opportunity

VERSANT’s Golf division is seeking a Manager, Business Support to lead a high-performing business to business support team focused on delivering exceptional service experiences across our technology product ecosystem . This role will oversee specialists supporting golf course partners, with an emphasis on inventory management, website support, implementation coordination, and operational troubleshooting.

Why This Role Matters

This leader plays a critical role in strengthening partner loyalty, improving operational efficiency, and ensuring customers receive responsive, knowledgeable, and solutions-oriented support. Success in this role requires balancing people's leadership, operational excellence, and cross-functional collaboration while fostering a culture rooted in accountability, development, and continuous improvement.

This position is designated as hybrid and generally requires in-office collaboration Monday through Thursday at our Orlando, FL office. The role also requires availability to work rotational evening and weekend shifts.

What You’ll Do

• Lead, coach, and develop a team of Business Support Specialists supporting inventory, website, interface, implementation, and operational support functions.
• Drive a high-performance service culture focused on responsiveness, quality, accountability, and customer satisfaction.
• Establish clear performance expectations and utilize operational metrics, quality standards, and customer feedback (including NPS) to measure team effectiveness and identify improvement opportunities.
• Partner cross-functionally with product, engineering, operations, and implementation teams to improve customer workflows, product usability, and support processes.
• Recruit, onboard, and mentor talent while fostering career growth and leadership development within the organization.
• Create scalable processes and operational efficiencies enhancing both the customer experience and internal team performance.

Qualifications

What You Bring

• 2+ years of people leadership or equivalent experience, preferably within customer support, SaaS, B2B, or operational service environments.
• Strong organizational and problem-solving skills with the ability to manage competing priorities in a fast-paced environment.
• Experience leading customer-facing teams with a focus on service quality, operational metrics, and continuous improvement.
• Excellent written and verbal communication skills with the ability to build trust and influence across teams and customer groups.
• Ability to navigate ambiguity, adapt quickly, and drive solutions with a customer-first mindset.
• Experience with Salesforce, Microsoft Office Suite, Confluence, or related support platforms preferred.
• Knowledge of golf operations, golf technology products, or sports technology environments is strongly preferred.

Success in this role also requires behaviors aligned with VERSANT’s core ways of working:

• Trust — Builds credibility through accountability, consistency, and follow-through with both customers and teammates.
• Teamwork — Collaborates effectively across Partner Care, Product, Operations, and Commercial teams to deliver shared outcomes.
• Transparency — Communicates openly, provides actionable feedback, and creates clarity around priorities and performance expectations.
• Agility — Adapts quickly to evolving business needs, customer challenges, and operational priorities.
• Entrepreneurial Spirit — Proactively identifies opportunities to improve processes, elevate service delivery, and enhance the partner experience.

Why You’ll Love It Here

• Opportunity to help shape the future of sports technology and partner experience within a growing digital business.
• Collaborative and team-oriented culture focused on innovation, development, and continuous learning.
• Exposure to industry-leading brands including GolfNow and GolfPass.
• Hybrid work environment designed to support both flexibility and meaningful in-person collaboration.
• Competitive compensation and comprehensive benefits offerings designed to support employee well-being and professional growth.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with a VERSANT Media employee at one of our locations prior to a hiring decision. VERSANT Media's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to candidateaccessibility@versantmedia.com.

VERSANT Media is committed to fair and equitable compensation practices. We include a good faith pay range for each position to comply with applicable state and local pay transparency laws and to promote equity across our organization. Actual compensation will be based on factors such as the candidate's skills, qualifications, experience, and location and may include additional forms of compensation and benefits such as health insurance, retirement plans, paid time off, etc.

_ _ VERSANT Media is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at VERSANT via-email, the Internet, or in any form and/or method without a valid written Statement of Work in place for this position from VERSANT's Talent Acquisition team will be deemed the sole property of VERSANT. No fee will be paid in the event the candidate is hired by VERSANT as a result of the referral or through other means.__