Job Description

The Manager, ERP Systems , reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager, ERP Systems is responsible for the management and optimization of the Northwestern Medicine EPR systems. The Manager will play a central role in ensuring Northwestern Medicine’s ERP system is operating effectively, and will actively coordinate across multiple business administrative departments, as well as regularly engage end users to improve experience. Additionally, this manager is responsible for policy and procedure compliance, and adhering to departmental metrics.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

_ Responsibilities:_

• Consults and works directly with business units to determine EPR requirements and optimization needs
• Leads to help resolve ERP System and operating issues
• Leads to establish a team that installs and integrates ERP software and apps, develops training and support for end users, and designs user-friendly interfaces and functionalities
• Knowledge of Cloud Computing and SaaS
• Supports the delivery of work leveraging Agile, Scrum, and / or Kanban
• Monitor, measure, and report customer service levels against agreed upon performance standards
• Demonstrate the ability to “get things done”, effectively direct the execution of the projects to support the achievement of successful, on-time and on-budget delivery of IT commitments.
• Manage resource agility/versatility for all direct reports and assist with progression of employee career paths
• Manage vendor relationships, contracts, and contract management policies for cost-effectiveness, negotiate licensing agreements, plan for major software/infrastructure upgrades, and ensure that service management processes are used.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate
• Manage operating and capital budgets to meet NMHC budget goals
• Unquestionable integrity, credibility and character and demonstrated high moral, ethical behavior
• Additional Functions:
  • Present to NM operational leadership meetings.
  • Present at industry conferences as needed.
  • Represent NM at local user groups and symposiums.

Qualifications

_ Required:_

• Bachelor’s degree or equivalent experience
• 5 or more years’ experience in Information Services management and ERP systems.
• Demonstrated project & process management skills.
• Demonstrated budget management skills.
• Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Demonstrated analysis and problem-solving skills.
• Experience working with and negotiating with external vendors.
• Experience working with and negotiating vendor contracts.
• Excellent team building skills.
• Excellent verbal and written communication skills.
• Outstanding coordination, facilitation, consultation, and conflict resolution skills.
• Management experience with complex, cross-organizational systems.

_ Preferred:_

• Healthcare technology background
• Master’s degree in related field

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.