Job Description

Oversees the daily operations and personnel of the Costume Department, working in partnership with Senior Costume Management to ensure the fabrication, maintenance, and inventory of all costumes meet high-quality standards and operational demands. Supports ongoing entertainment productions and events, and integrates new costumes into the operation as needed, while maintaining alignment with budgetary goals.

• Champion a positive, collaborative, and inclusive team culture that promotes professionalism, creativity, and continuous improvement.
• Oversee daily costume operations, including costume fabrication, maintenance, inventory control, and quality assurance across all entertainment venues and events.
• Provide direct leadership to Supervisors and hourly team members, ensuring clear communication, effective delegation, and consistent coaching and development.
• Collaborate with the Senior Manager of Costuming and Director of Operations to align operational strategies, resolve challenges, and support long-term planning.
• Partner with Human Resources and Labor Relations to uphold collective bargaining agreements, address employee concerns, and foster strong union relationships.
• Manage labor and non-labor budgets, including forecasting, variance analysis, training allocations, and capital planning. Approves purchases and ensures cost-effective procurement.
• Maintain accurate scheduling and payroll administration in coordination with Workforce Planning & Analysis. Hire, train, and onboard new team members as needed.
• Develop and implement standard operating procedures (SOPs), training programs, and compliance protocols to ensure operational consistency and safety.
• Lead initiatives to enhance team member engagement and satisfaction, including recognition programs, feedback mechanisms, and TSAT action planning.
• Collaborate with Entertainment and Show Quality teams to support costume development, installation, and show-readiness for new and existing productions.
• Monitor and enforce safety standards, investigate incidents, and ensure compliance with Environmental, Health & Safety (EHS) policies.
• Perform other duties as assigned to support the success of the department and organization.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $80,000-$90,000 ( Bonus eligible)

Qualifications

• Minimum 5+ years in a Costume Department or equivalent.

• Managerial or supervisory experience of multiple departments and personnel.

• Must be available to work on weekends, holidays and nights as required.

• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day.

• Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals.

• Ability to write reports, business correspondence and procedure manuals.

• Ability to effectively present information and answer questions in one-on-one and group settings.

• Experience managing a union environment.

• Strong interpersonal and analytical skills.

• Strong time management skills.

• Demonstrates ability to work independently under pressure; proactive thinker/self starter

_ DESIRED CHARACTERISTICS:_

• High attention to detail with strong organizational and time management skills.

• Experience in costume technology, maintenance, care and operations.

• Experience with working in operations, retail, wardrobe, etc.

• Ability to multitask and to adapt and work well in a rapidly changing environment while keeping with tight deadlines

• Possesses strong leadership skills by being able manage a large team of people efficiently and productively

• Strong analytical skills: Streamline, analyze, and present data to assist with management & divisional reporting and assist with strategic recommendations

• High attention to detail with strong organizational and time management skills

• Excellent verbal and written communication skills

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.