Position Summary

The Manager of Environmental Services leads and manages the operations and activities of the Environmental Services Department within assigned hospital locations. The manager ensures a clean, safe, sanitary environment while maintaining compliance with all State, Local, Federal, and Joint Commission regulations, policies, procedures, and performance standards.

Reporting Structure

Reports to: Hospitality Director, Environmental Services

Matrix Reports to: Hospital Chief Operations Officer

Direct Reports: Yes

Key Responsibilities

Quality & Compliance

Evaluate existing systems and processes and recommend improvements.

Ensure compliance with Joint Commission (TJC), OSHA, EEOC, and other regulatory standards.

Maintain adherence to corporate integrity and compliance programs.

Manage all Environmental Services functions to maintain a sanitary and aesthetically pleasing environment.

Operations

Lead daily Environmental Services operations across patient and non-patient areas.

Manage assigned square footage and cleaning responsibilities.

Prepare departmental records, reports, and analyses, including bed turnaround metrics.

Patient Experience

Promote positive patient interactions and service excellence.

Support HCAHPS goals and patient satisfaction initiatives.

Participate in service recovery efforts when needed.

Act as a liaison between patients, physicians, staff, and Environmental Services.

Leadership & Staff Development

Recruit, train, develop, and evaluate Environmental Services team members.

Conduct competency assessments and performance reviews.

Coach and mentor staff to improve performance and engagement.

Drive employee engagement and accountability.

Financial Management

Manage departmental budgets and productivity targets.

Oversee purchasing of chemicals, equipment, linen, and supplies.

Ensure accurate GL coding and financial reporting.

Manage costs to achieve Net Spend per Adjusted Patient Day (APD) goals.

Maximize use of HealthTrust contracted vendors.

Growth & Innovation

Identify and implement innovative services, equipment, and processes.

Stay informed about industry best practices and advancements.

Qualifications

Required

High School Diploma

Minimum 3 years of Environmental Services management experience

Strong leadership and team management skills

Preferred

College Degree

Knowledge of hospital operations

Knowledge of healthcare financial metrics

Core Competencies

Honor Mission and Values

Communicate with Impact

Build Strategic Relationships

Lead and Develop Others

Effective Decision Making

Manage Change Successfully

Drive Execution and Financial Results

Service and Quality Excellence

Physical Requirements

Frequent standing, walking, and bending

Occasional lifting and moving equipment

Ability to work in hospital environments

Exposure to cleaning chemicals and varying temperatures

Travel Requirements

Occasional travel may be required

Patient Care

No direct patient care responsibilities

Location: Horizon Medical Center (HCA Facility) – Chattanooga, TN

What We Offer

Competitive salary

Comprehensive benefits package

Growth opportunities within a respected healthcare organization

Opportunity to make a direct impact on patient experience and safety