Job Description

The Manager, Mobile Solutions is responsible for the global delivery and operations of NBCUniversal’s mobile ecosystem, including smartphones, tablets, MiFi devices, and related services. This role oversees end-to-end mobile lifecycle management, Level 1–3 support operations, device infrastructure, and the overall end-user mobile experience, ensuring high-quality, timely delivery of mobile hardware and software worldwide.

Reporting to the Director, Unified Communications & Collaboration, this role partners closely with UCC Technicians, TechEx, TechLine, and TechBar teams to deliver a consistent, scalable support model. The Manager leads mobile deployments, MDM escalations, cellular service operations, carrier management, and stakeholder engagement across the enterprise.

A critical component of the role is managing strategic vendor partnerships, including AutoNow, Tangoe, and Caler, to support device logistics, global roaming, telecom expense management, and ongoing cost optimization. This is a hands-on leadership role that requires both technical expertise and people leadership in a complex, global environment.

Key Responsibilities:

Mobile Operations & Delivery

• Lead global mobile initiatives, including device migrations, carrier transitions, large-scale deployments, refresh strategies, device disposal, and event support.
• Oversee day-to-day mobile operations, escalations, and service continuity across regions.

MDM, Platforms & Security

• Provide deep expertise in MDM/UEM platforms (Intune, Jamf Pro).
• Manage and support iOS, iPadOS, and Android Enterprise environments.
• Ensure compliance with mobile security standards, including MAM, VPN, and Conditional Access policies.

Carrier & Expense Management

• Manage global cellular carrier relationships (e.g., Verizon, AT&T, Vodafone), eSIM provisioning, and international roaming solutions.
• Oversee telecom expense management, billing accuracy, usage analysis, and optimization through Tangoe and Calero.

Vendor & Stakeholder Management

• Serve as primary liaison with mobile vendors and logistics partners.
• Collaborate cross-functionally with TechEx, TechLine, and TechBar teams to standardize global support workflows and improve service consistency.
• Present mobile operations status and performance metrics in the Monthly Operations Report (MOR).

People Leadership

• Directly manage a global mobile team, including timekeeping, performance reviews, development planning, and employee relations in partnership with HR.
• Foster a results-driven, accountable team culture through coaching, goal setting, and continuous improvement.
• Effectively balance operational oversight, staff leadership, and project execution.

Qualifications

• Global Operations: Experience managing mobile assets and policy across multiple regions and time zones.
• Management: 5+ years of experience leading technical teams in a fast-paced corporate environment.
• Education: Bachelor’s degree in a computer-related field preferred, or equivalent years of experience.
• Safety & Compliance: Must adhere to all Company workplace safety policies and protocols.
• Extensive knowledge of O365 suite, especially creating PowerPoint presentations and managing Excel spreadsheet reports
• Must be willing to travel to various offices and work after hours, including weekends

Desired Characteristics:

• Telecom Auditing: Experience in analyzing data from Calero or Tangoe to identify cost-saving opportunities and usage anomalies.
• Logistics Oversight: Experience working with AutoNow or similar providers to streamline the "out-of-the-box" experience for global employees.
• Customer Service: Exceptional interpersonal "soft skills" with a focus on white-glove executive support and TechBar-style face-to-face interaction.
• Certifications: * Apple Certified Support Professional (ACSP). Jamf Certified Admin or Microsoft 365 Certified: Endpoint Administrator Associate.
• ITIL Certification.

Additional Requirements:

• Hybrid : This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.

This position is eligible for company-sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $120,000 - $135,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.