Job Description

We are seeking a dedicated and experienced Manager of Park Services to lead our Custodial team in maintaining the cleanliness, sanitation, and safety of our Theme Park. This individual is responsible for managing the Park Services team of 200+ in the theme park. This individual will ensure that the theme park environment is clean, safe, maintained in a presentable fashion, while complying with all procedures & regulatory requirements. In addition, this individual will continue to strive in exceeding and providing extraordinary results for our internal and external guests as well as being responsible for implementing departmental programs focusing on team member & guest satisfaction as we strive to achieve Operational Excellence.

Key Responsibilities:

• Leadership and Supervision: * Lead, mentor, and manage a diverse team of janitorial supervisors and custodial staff. * Conduct regular performance evaluations, provide feedback, and develop action plans for employee growth and improvement. * Foster a positive work environment that encourages teamwork, efficiency, safety, and a strong customer service orientation. * Setting work expectations and leadership standards. * Lead workforce planning; reward and recognition; Team Member events.
• Operations Management: * Oversee hiring, training, and developing of the Team Members. * Develop and implement cleaning schedules to ensure all areas of the park are maintained to the highest standards of cleanliness and safety. * Monitor and ensure compliance with health, safety, and sanitation regulations. * Coordinate with night operations and maintenance teams to ensure seamless transition and continuity of services. * Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships.
• Safety Management: * Promote and enforce a culture of safety, ensuring all employees adhere to safety protocols and guidelines. * Conduct regular safety training and drills to keep the team prepared for any emergencies. * Investigate and report any safety incidents or hazards and implement corrective actions as necessary. * Acts as crisis management including guests’ and employee Medical/Emergency situations.
• Resource Management: * Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels and proper usage. * Oversee the maintenance and repair of janitorial equipment, coordinating with maintenance staff as necessary.
• Quality Control: * Conduct regular inspections of park areas to ensure cleanliness and safety standards are met. * Address and resolve any issues or complaints related to janitorial services promptly and effectively. * Ensures that all facility cleanliness standards are maintained.
• Training and Development: * Support training programs for new hires and ongoing staff development, with a strong emphasis on safety protocols. * Ensure all staff are trained in the use of cleaning chemicals and equipment, and in adherence to safety protocols.
• Administrative Duties: * Prepare and manage the budgets, including labor, supplies, and operational equipment. * Maintain accurate records of schedules, inspections, maintenance, safety training, and inventory. * Report on operational metrics and provide regular updates to senior management.

Qualifications

• High school diploma or equivalent required; bachelor’s degree in business administration, Hospitality Management, or related field preferred.
• Minimum of 5 years of leadership experience with a proven ability to manage a large and inclusive workforce.
• Excellent organizational and time management skills.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and experience with janitorial management software preferred.
• Strong knowledge of health, safety, and sanitation regulations.
• Ability to work weekends and holidays.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 50 pounds.
• Comfortable working in a variety of indoor and outdoor environments, including exposure to varying weather conditions.

Additional Requirements:

Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $ 80,000 - $90,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.