JOB SUMMARY:

Under general direction, this position manages a team of People Support Center representatives and specialists by directing them in their day-to-day responsibilities. The incumbent manages and monitors performance, handles business operations such as staffing schedules, and works with team to resolve escalated customer service issues. The position requires direct management of a team of employees and manages direct allocation of team members based on business needs, prioritization, etc.

KEY RESPONSIBILITIES:

• Lead a team of People Support Center team members in responding to HR-related inquiries and providing guidance and resolution to all types of HR-related issues utilizing policy and procedural guidelines

• Hire, develop, and facilitate high performance and engagement of staff

• Administer individual and team performance metrics; manage staff and develop individuals' performance

• Assess the capabilities and workload of the team using appropriate metrics to determine the best utilization of resources to meet the business needs

• Support leadership in the development and coordination of company-wide people-related programs and policies

• Forecast future call volume and monitor hold time, length of call, transfers, and unavailable time to ensure People Support Center team is meeting acceptable call center standards

• Support the development and implementation of People Support Center procedures

• Provide self-service and personalized guidance to maintain the accuracy and completeness of personnel records; enforce a high level of data integrity and protection of personally identifiable information (PII) in the HRIS

• Assist in the identification, design and development of People Support Center analytics and measurement goals; support the development of processes and procedures using available data to drive automation, efficiency and maximize productivity

• Support HR technology and application testing, implementations and/or updates

• Consult with HR Centers of Expertise, Compliance, Internal Auditors, and other business professionals to ensure People Support Center practices and policies administered successfully and adhere to federal, state and local regulations and guidelines

• Oversee review and audit of HR data and records within the HRIS system on a regular basis; direct the correction of errors to ensure accuracy and completeness

• Build strong working partnerships with other internal departments, business units and senior management to ensure the effective implementation of HR policies

• Support management of various People Operations vendors including periodic performance reporting; communicate with vendors to ensure employee requests, inquiries, and problems are resolved promptly; ensure adherence to required service levels

• Perform additional administrative duties as the need arises

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Human Resource Management, Business Management, Finance, Communications, Psychology or related field with 2 or more years of HR experience; OR 4 years of combined relevant HR experience, education and training

• Working knowledge in Microsoft Office365

PREFERRED QUALIFICATIONS:

• Master's Degree in Human Resource Management, Business Management, Finance, Communications, Psychology or related field

• OR 5-7 years of relevant HR experience

• 1-2 years of experience leading a team

• Experience with HRIS, HRMS, and/or Talent Management systems

• Spanish or other multilingual capability

SKILLS AND ABILITIES:

• Ability to accurately analyze situations, offer solutions using problem solving skills, and reach productive decisions based on informed judgment

• Ability to communicate effectively through all mediums

• Ability to manage multiple priorities

• Ability to understand and apply business acumen

• Maintain a people-centric mentality

• Proficient active listening skills

• Ability to establish and maintain relationships with clients, vendors, and peers

• Ability to lead a team and motivate others

• Knowledge of HRIS, Talent Management, and Payroll systems

• Ability to identify process improvement opportunities

EDUCATION:

• Bachelors: Business Administration/Management, Bachelors: Human Resources Management, Masters: Business Administration/Management, Masters: Human Resources Management

WORK EXPERIENCE:

• Human Resources, Management-Entry Level

JOB OPENING ID:

• 00500459 Manager, People Support (Open)

“This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.”

J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law.

At J.B. Hunt, we continuously look for new ways that our people, processes and technology can be used to move freight transportation forward. We hire for entry-level, professional and management roles across several areas, including corporate services, customer service, engineering and technology, operations, sales and more!