Job Description

The Manager of Post Support Engineering will lead a team of engineers responsible for supporting our cloud-based and on-prem environments for NBCUniversal O&T. The core responsibilities include (but are not limited to) overseeing day-to-day Post Production ticket escalation across multiple cloud platforms, ensuring all staff is documenting and is trained on new processes and technology. This position requires a thorough understanding of Avid, Adobe, Resolve, encoding and various asset management systems.

Responsibilities :

• Oversee and develop a geographically diverse team of on-prem and remote engineers, ensuring SLA compliance and operational excellence.
• Direct trend analysis on ticketing data, setting strategy to eliminate recurring issues.
• Deliver monthly performance and operational reporting to senior leadership and business units.
• Oversee escalations to the L3 team while ensuring effective communication and alignment between L1, and clients.
• Lead weekly engineering conversations, Onboarding sessions for new business units.
• Regular one-on-one coaching and career development conversations with team members.
• Ensure internal documentation standards are met, delegating authorship and maintaining oversight of technical content on SharePoint.
• Build strong vendor, client, and cross-functional engineering relationships to resolve systemic issues and drive platform improvements.

Qualifications

Basic Requirements

• 4+ years of managerial experience in a Post-Production environment.
• Strong understanding of Avid, Adobe, Azure, and VMware, along with experience in file encoding (Telestream Vantage), Leostream, Teradici PCoIP, networking, file transfer acceleration), and Telestream Diva Archive.
• Deep knowledge of post-production workflows and ability to guide teams in best practices.
• Strong analytical and troubleshooting oversight with the ability to direct team resources effectively.
• Strong collaboration skills across geographically dispersed teams.
• Adaptable to evolving requirements and dynamic schedules, with the ability to set team priorities.
• Strong interpersonal and leadership skills, with a focus on building trust and alignment across technical and operational groups within NBCU.
• Effective crisis management, providing calm leadership and direction during live/on-air incidents.

Desired Characteristics:

• Certifications like Cisco, Azure, or Avid ACSR

Additional Requirements:

• Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.