Job Title:
Manager, Product Management, Airport Experiences
Overview:
Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the Core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences.
In this role, you will help with the development, optimization and delivery of global Airport Services benefits. You will manage key partner relationships and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the Travel vertical. This role supports global asset development, vendor management, issuer communication, coordination with regional teams, and launch timelines. The ideal candidate excels in communication, works independently, and ability to flex to align global teams. Data-driven insights are valued.
Responsibilities
Card Benefits Strategy & Development: align with relevant product teams and deliver benefits that enhance customer value in line with Mastercard's global Airport Services strategy
Revenue Growth: identify and execute opportunities that expand monetization of Airport Services benefits, manage Airport Services strategic roadmap and support regional pipeline.
Partner Relationship Management: Serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs
Alignment: ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
Go To Market: ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and promote benefit awareness
Performance and Reporting: track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement
Global Execution: Support asset development, vendor management, and communication with our issuers across the Americas regions. You will also be responsible for coordinating with regional teams and managing project timelines from start to finish.
Experience
Deep understanding of the airport and travel landscape, including industry dynamics, operational requirements and effective go-to-market strategies
Strong financial acumen with ability to build business cases, manage budgets, understand cost drivers and own P&L
Experience with airport lounge operations and external vendor management is preferred.
Experience in product management, partnerships or related roles in payments, financial services or travel loyalty programs
Proven track record of managing high-value partner relationships and delivering measurable business results
Strong commercial acumen with experience in revenue generation, analytics and using data to drive timely decisions
Excellent communication (verbal and presentation) and stakeholder management skills, including experience working in global, matrixed organizations
Ability to operate strategically while managing multiple complex initiatives in fast paced environments
Total Base Pay Range
137,000.00 - 218,000.00
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.