Job Title:
Manager, Program Management (GBSC-Operational Excellence)
Overview:
Overview:
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
Who is GBSC?
The Global Business Solutions Center (GBSC) is a powerhouse of innovation and strategic partnership inside of Mastercard that combines operational excellence with a vision for what's next. More than a service provider; it is a collaborative force that delivers impactful outcomes. Anchored in strong, reliable operations, the GBSC brings to life bold ideas that empower teams across Finance, Legal, People & Capability, Sales, Marketing, and Product.
Role:
Mastercard Revenue Operations & Enablement, part of Revenue Accounting Services in GBSC, is seeking a skilled Program Manager to support the function of Operational Excellence. The Manager, Program Management will ensure smooth and efficient business processes, identify improvement areas, and implement strategies to enhance operational performance. This role requires a strong understanding of business analysis, project management, and operational excellence.
Key Responsibilities:
• Identify, analyze, and recommend improvements to operational processes.
• Lead and manage complex, cross-functional programs and projects from initiation to completion.
• Develop project plans, timelines, and budgets, ensuring adherence to milestones and deliverables.
• Facilitate effective communication and collaboration among stakeholders.
• Identify and mitigate project risks, ensuring timely resolution of issues.
• Develop and implement operational assurance frameworks to ensure compliance with industry standards and regulatory requirements.
• Conduct assessments to identify operational risks and inefficiencies.
• Collaborate with teams to design and implement corrective actions and preventive measures.
• Monitor and report on KPIs to track operational performance.
• Assess and mitigate risks associated with operational processes and projects.
• Oversee the implementation of operational projects for Revenue systems and solutions.
• Ensure alignment of technical solutions with business needs.
• Work with cross-functional teams to ensure alignment and successful execution of initiatives.
• Develop and implement metrics to monitor and evaluate operational performance.
• Prepare and present reports on operational performance and project status to senior management.
All About You:
• Proven experience in operational assurance, program management, and/or technical product management roles.
• Proven, multi-year experience in program management, operations assurance, or a related field.
• Strong understanding of industry standards and best practices in operational assurance.
• Excellent project management skills, with a track record of successfully leading and delivering complex projects.
• Technical proficiency and experience with product development and implementation.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, leadership, and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
Preferred Qualifications:
• Professional certifications such as PMP, Six Sigma, or other relevant certifications.
• Experience in the financial services or technology industry.
To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.