Job Description

Job Description

The Manager, Ramp Operations provides operational leadership and strategic support to all team members at the local level, ensuring a strong and successful partnership between McGee Air Services and its customers. This role is accountable for overseeing all aspects of ramp operations performance, implementing and sustaining safety programs, and fostering a culture of mutual respect, involvement, and high engagement.

The Manager, Ramp Operations will lead by example to building a productive, motivated team focused on safety, efficiency, and service excellence.

Key Responsibilities

• Foster and maintain an environment and culture where the safety of our team members and customers is of paramount importance
• Lead a group of union and non-union team members, including coaching, mentoring, and supporting individual development
• Establish and maintain a culture that encourages open communication, and where all team members feel valued, connected, and engaged in the success of the operation
• Recognize and celebrate individual and team performance
• Monitor, assess, and report on ramp and team performance as needed and drive ongoing improvement
• Investigate and report delays, irregularities, safety and compliance concerns, share lessons learned, and develop solutions for future prevention
• Proactively identify potential threats to performance, safety, compliance, and staffing and implement mitigation
• Prepare necessary improvement plans, plan and execute initiatives, and coordinate efficient monthly/quarterly team member work schedules
• Ensure tools and equipment are available and in working condition for team members to perform job functions effectively and that robustly maintain systems are in place to track equipment
• Ensure that facilities are maintained in excellent condition, clean, organized, and free of hazards and clutter
• Supervise and fulfill all administrative duties inherent to this position in a timely manner to include scheduling, training, discipline and team member performance development
• Ensure compliance with company policies and all regulations of federal, state and local airport authorities
• Conduct audits and observations to ensure compliance with company and customer policy and expectations
• Demonstrate and maintain open and honest communication, creating an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride
• Other duties as assigned

Qualifications

Qualifications

• Three (3) years of hands-on leadership experience, including experience leading large groups of team members in a fast-paced, service-focused environment required
• Three (3) years of airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations required
• Able to work varied shifts; weekends and holidays, we like to celebrate and have fun with our family and friends, we simply adjust when we do these things and don't mind doing so.
• Obtain and maintain an airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen, and fingerprinting is required.
• Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting required by specific work assignment
• Must be authorized to work in the U.S. or disclose their compensation or the compensation of other employees or applicants are also protected by law.
• A valid driver's license with a good driving record is always required.
• Must be at least 18 years of age.
• Must have a valid driver's license and one of the following documents in order to obtain a Port Badge and US Customs Security clearance.
• Original or certified copy of a birth certificate
• Unexpired US Passport
• Permanent Resident Card
• Unexpired US Territory Passport and I-94
• Airport SIDA Badge Requirements Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Preferred Qualifications

• College course work in related fields preferred
• Excellent communication and interpersonal skills required
• Professional work ethic and demonstrated ability to work with all work groups while addressing people courageously, directly and candidly
• Proven ability to direct the work of others in a positive way
• Strong leadership ability with a genuine desire to help others
• Able to lead and successfully communicate with a diverse workgroup and other internal departments
• Ability to juggle multiple tasks in a fast-paced environment
• Ability to work with and maintain confidential information

Additional Information

_Physical Demands & Work Conditions _
Lifting/Carrying: Ability to frequently lift, push, pull, and carry baggage and cargo weighing up to 50 pounds regularly, and occasionally up to 75 pounds or more. This often involves lifting items onto raised surfaces or into confined aircraft bins.

Movement:

• Frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods (up to 8-hour shifts or more).

• Ability to climb stairs/ladders and work in cramped or high places.

• Manual dexterity required for handling documents and operating equipment.

Driving/Operating Equipment: Must be able to operate various ground support equipment (GSE) such as tugs, belt loaders, and baggage carts, which requires a valid driver's license and the physical capability to do so safely.

Vision/Hearing: Clear vision (including depth perception and peripheral vision) and hearing are required for monitoring flight information, communication via radio/headsets, and safety compliance in a noisy environment.

Outdoor Exposure: The job is performed primarily outdoors in all weather conditions, including extreme heat, cold, rain, and snow.

Noise and Environment: The work environment is very noisy, near active aircraft engines and ground support machinery, and may involve exposure to fumes, dust, and other airborne particles. Hearing protection is usually provided and required.

Physical Capabilities Testing
This position requires significant physical agility; you may be required to complete a Physical Capabilities Test post offer that will demonstrate your ability to:

• Lift, carry, and place weighted standardized boxes, suitcases, or duffel bags from floor height to overhead.
• Climb steps carrying weighted standardized box, suitcase, or duffel bags.
• Sit and rotate to the left, right, and behind and visually identify a letter or number.
• Pull a weighted sled a standardized distance.

Union Information
This position is part of a Collective Bargaining Agreement (CBA). Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. Therefore, the company cannot guarantee certain days off.

EEO Statement
McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.