Job Description

We are looking for a Manager, Real Estate Facilities Operations (REFM) to join our growing team! The Manager, Real Estate Facilities Operations (REFM) oversees the daily delivery of facility management services, including corrective and preventive maintenance, budgeting, and operational planning for assigned properties. This role reports to the Senior Manager, Real Estate-Facilities Management & Construction, and ensures the safety, functionality, and efficiency of facilities while managing teams and vendors to maintain Brightspeed’s standards for service quality and cost-effectiveness.

As a Manager, Real Estate Facilities Operations, your duties and responsibilities will include:

• Ensuring operational reliability, safety, and compliance of assigned facilities within approved expense budgets
• Overseeing corrective repairs, preventive maintenance, and other facility services according to established standards
• Supervising internal staff and external service providers to ensure timely, high-quality delivery of Real Estate services
• Utilizing systems, tools, and programs to manage cost, service delivery, and client relationships effectively
• Administering Safety and Disaster Recovery Programs as required
• Serving as a 24/7 on-call point of contact on a rotational basis; travel as needed
• Identifying and overseeing capital and expense projects to maintain and improve company assets
• Partnering with Construction Managers to plan and manage multimillion-dollar capital improvement budgets
• Assisting with developing and managing operational expense budgets
• Developing and maintaining strategic capital and expense replacement programs
• Managing contractors and budgets to ensure on-time, within-budget project completion that meets company quality standards
• Collaborating with internal business units to ensure facilities align with operational and customer requirements
• Supporting Real Estate activities, including leasing, landlord relations, tenant communications, and facility audits
• Acting as a liaison between the Real Estate department and other corporate functions
• Performing other duties as assigned.

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in Business, Engineering, Construction Management, or a related field preferred
• Equivalent experience (5–10 years) in facilities or project management within a large organization may be substituted
• Previous experience managing people and remote properties required
• Experience developing and managing budgets and leading cross-functional projects
• Certifications/Licenses: Industry certifications preferred (e.g., Real Estate License, BOMA, IFMA, PMP, or similar)
• Skills & Competencies: Strong technical knowledge of building systems (mechanical, electrical, energy management)
• Expertise in managing commercial and technical space operations
• Excellent written, verbal, and presentation skills
• Proven ability to manage vendors and contractors effectively
• Strong client service orientation and conflict resolution skills
• Detail-oriented with exceptional planning, monitoring, and follow-up abilities
• Strong negotiation and leadership skills; results-driven and self-motivated
• Ability to collaborate effectively with internal departments and external partners
• Familiarity with property codes, zoning, and permitting processes
• Working knowledge of corporate functions such as Legal, Procurement, and Environmental Health & Safety

BONUS POINTS FOR:

• Advanced degree or additional certification in Business, Project Management, or Facilities Operations
• Experience managing large capital improvement or multi-site facility programs
• Demonstrated success in a corporate real estate or telecommunications environment

#LI-GF1

Additional Information

WHY JOIN US?

** We aspire to contemporary ways of working.**

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging _ are at the center of our grounding belief in Being Real._

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice