Job Description

The Retail Warehouse & Distribution Manager plays an integral role in ensuring all Retail merchandise flows efficiently and accurately from the Warehouse to each Retail venue on-time and ready for our guests. The Retail Warehouse & Distribution Manager is responsible for overseeing all aspects of warehouse operations, ensuring efficient and effective management of shipping, receiving, storage, transfers, and space maximization. This role includes budget management, staff training, scheduling, discipline, and supervision to maintain productivity and accuracy.

• Oversee daily warehouse operations, ensure compliance with company policies and procedures.
• Adhere to all local, state, and federal regulations concerning food quality, safety, labor, and employment. Maintain compliance with Union guidelines and Company policies and procedures.
• Manage inventory levels between warehouses and units through regular physical counts and reconciliation with Warehouse Management Systems and support systems.
• Utilize data analytics and KPIs to drive decision-making, monitor performance, and identify trends or inefficiencies in the supply chain.
• Develop and implement continuous improvement initiatives to optimize warehouse workflows, reduce operational costs, and enhance service levels.
• Support the storage, distribution, and stocking processes for all retail units and Carnival Games.
• Lead strategic planning for seasonal peaks, product launches, and special events to ensure seamless inventory flow and guest satisfaction.
• Assist in budget preparation, manage labor expenses, and analyze variances to support financial objectives.
• Promote safety culture through communication, training, audits, and partnership with the Environmental Health and Safety team. Ensure thorough and timely investigation of all accidents and safety concerns.
• Secure warehouse operations and merchandise by enforcing loss prevention protocols and procedures to maintain inventory accuracy and exceed shrink goals.
• Inspect and maintain equipment, communicate repair needs, and requisition replacements.
• Build and maintain a cohesive team by demonstrating strong organizational, planning, delegation, and coaching abilities. Collaborate with the Human Resources Manager to ensure ongoing training and development opportunities for all warehouse team members.
• Administer performance evaluations, address disciplinary issues, resolve employee relations concerns, and lead individual and team meetings.
• Drive staff development through effective training, mentoring, and coaching.
• Regularly review and analyze warehouse performance data, identify areas for improvement, and collaborate with the management team to resolve issues and capitalize on opportunities.
• Consistently communicate with management, Orlando partners, peers, other Universal Studios Hollywood departments, staff groups, and customers.
• Produce regular reports and statistics daily, weekly, and monthly.
• Manage the scheduling and coordination of store and guest shipments, ensuring timely and accurate delivery of goods.
• Stay updated with industry trends and best practices through training and educational workshops.

Qualifications

Basic Requirements:

• Minimum of 5 years of managerial experience in warehouse management.
• Proficiency in Warehouse Management Systems (WMS), JDA, and Microsoft Office Suite.
• Excellent organizational and multitasking skills.
• Effective communicator with the ability to liaise with vendors, employees, and management at all levels.
• Driven, self-motivated, and capable of making quick, rational decisions
• Demonstrated skills in organization, planning, delegation, mentoring, and coaching, with a focus on team development and performance enhancement.
• Flexibility to work rotating schedules, including holidays, weekends, and nights, as required.
• Solid grasp of pick, pack, and ship processes, inventory management, and associated documentation.

Desired Characteristics:

• A college degree in warehousing, logistics, supply chain management, or related fields is a plus but not required.
• Certification and knowledge of forklift operation, driver safety, and general maintenance.

Additional Requirements:

Required On-Site : This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $80,000 - $95,000 (bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.