Job Title:

Manager, Risk Management

Overview:

Manager, Risk Management
Career Level: 6

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
The Global Business Solutions Center (GBSC) is the operational service center to internal corporate functions; Finance, Human Resources, Law, Franchise and Integrity. GBSC delivers value to internal stakeholders by driving operational efficiencies, enhancing customer experience, and improving business results. To successfully accomplish these results, it's imperative to effectively monitor and identify risks and establish robust risk management plans to ensure high quality and performance.

The GBSC Risk Manager is a position within our shared services organization reporting to the GBSC Risk Director. This position will provide support in further establishing and evolving an operational risk management program within the GBSC. The role is responsible for supporting implementation and monitoring of operational risk across our shared services functions to identify, assess and mitigate risks/issues that arises from inadequate or failed processes, people, systems or external events, while maintaining a balance between risk mitigation and efficiency.

Responsibilities
Dedicated RM support for People & Capability and other assigned areas
Proactively identify high risk issues, formulate recommendations, and play a key role in implementing solutions
Advise on process, system, and project testing plan to assess system integrity and control effectiveness
Ensure appropriate internal controls are in place to address identified risks and controls
Advise business process owners on performing root cause analysis for identified issues as well as monitoring control deficiencies and resolution, while mitigating risk through the development of operational and business unit controls
Prepare and monitor risk reporting, including analysis of risk profile and risk indicators, tracking response plans for incidents, etc.
Coordinate and provide guidance to associates and leaders during internal audits, external audits and regulatory inspections
Conduct pre-audit assessments, and track post audit action items to closure
Work closely with organization risk management leaders and cross-operations risk representatives on alignment of enterprise-wide and operational risk framework to identify and appropriately evaluate/prioritize current and emerging risks
Define metrics and other Key Risk Indicators (KRIs) to monitor adherence to risk appetite, policy requirements, controls, and standards, as appropriate
Participate in and/or leading cross-functional teams responsible for implementing risk management objectives and projects;
Coordinating and leading periodic comprehensive risk assessments, including:
- Operational assessments for each function
- Risk and Control Self - Assessments (for processes and systems)
- Service expansion assessments
- Process reviews
Work with GBSC project managers and Risk Champions to provide comprehensive support to GBSC operational teams

All About You
Risk management experience in a large multinational service organization
Knowledge of risk management practices (e.g., ERM, ORM, TRM)
Proven experience in audit, operational risks, or other risk management functions
Experience with the "three lines of defense" model
Strong understanding of compliance and risk management frameworks
Highly effective verbal and written communication and presentation skills with all levels of the organization
Strong interpersonal skills and ability to influence at all levels including outside of reporting lines
Preferred finance background
Experience in Compliance, Continuous Improvement, Automation and Analytics, Lean, or Six Sigma
Demonstrated success in applying risk management to support strategic initiatives and operations
Excellent analytical, problem solving, and critical thinking skills
Ability to work under pressure, including in ambiguous circumstances
People's management experience desired
Understands and appreciates diverse backgrounds

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices
Ensure the confidentiality and integrity of the information being accessed
Report any suspected information security violation or breach
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines

To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.