Job Description

The Manager, Station Training, will foster and support an inclusive, high-performance training operation. This role leads a team of training specialists in providing world-class training for a variety of roles within the ground handling umbrella, with a specific focus on Ramp Operations. The Training Team builds culture one learner at a time by facilitating classroom instruction and on-the-job training (OJT). The Manager Station Training coaches and guides trainers, team members, and emerging station leaders in developing the skills, knowledge and aptitudes necessary to meet operational standards with a safety mindset. This role is pivotal in ensuring new hires understand their role and expectations and are fully prepared to operate safely.

Key Responsibilities

• Develops, implements and manages training programs, including enrollment processes, assessment, evaluation, scheduling, budget, and other related functions
• Monitor and evaluate the effectiveness of training programs, identify skill gaps and implement continuous improvement updates. Assess trainers' skills, performance and create improvement plans as necessary
• Develop and deploy training best developed practices including trainer certifications, records management in the Learning Management System (LMS), tracking, and training guidelines required by industry partners
• Lead and mentor a team of trainers and coaches ensuring consistency with training guidelines and policies
• Ensure training is compliant with company policies and all regulations of federal, state and local airport authorities
• Oversee the development of station-specific training as needed, working in close collaboration with the Training Content Specialists and Operational SMEs.
• Partner with the Corporate Training Team, Recruiting, and Onboarding to ensure a smooth and robust pipeline from hiring through training
• Partner with Safety to include current safety initiatives in all training efforts, reviewing performance data to identify gaps in training
• Analyze and evaluate data and weekly report outs related to training metrics to ensure our LMS and compliance records meets or exceeds McGee's minimum training standards
• Runs reports and tracks training metrics using the LMS and supports training compliance efforts
• Responsible for ensuring all training equipment is updated and maintained for a world-class experience; technology to include but not limited to VR, Simulators, Training Tools and Aids.
• Develop team capabilities through coaching, mentoring, and by providing regular and meaningful feedback.
• Foster open and honest communication that creates an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Integrity, Mutual Respect, Accountability and Pride.
• Perform other duties as assigned to support McGee’s successful business operation.

Qualifications

Required:

• Bachelor’s degree or equivalent in Education, or a related field, or an equivalent combination of education and/or experience.
• 2+ years leading operational initiatives in training, safety, or a related area with at least 2 years in a people leadership role.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Proven experience in designing and executing successful training programs.
• Self-motivated and accountable, owning projects from planning to completion to meet deadlines in a fast-paced environment with changing priorities and multiple projects.
• Innovative, proactive, and resourceful; committed to quality and continuous improvement while exhibiting good time management and strong organizational skills.
• Commitment to working collaboratively with operational leadership and represented workgroups to proactively identify training needs.
• Excellent written and verbal communication skills, including direct, honest communication, active listening, and the ability to set clear expectations and hold others accountable in a respectful manner.
• Ability to multi-task, organize, and prioritize effectively in a fast-paced, highly fluid environment.
• Team-oriented and flexible in approach to change and type of work assigned.
• Passion for customer service and high expectations for quality and accuracy.
• Ability to influence others, work cross-functionally, and contribute positively to a team-oriented, safety-first culture.
• Ability to travel overnight (approximately 10%).
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

Preferred:

• Aviation, Transportation, or related industry experience.
• Experience using Learning Management Systems (LMS), preferably Cornerstone.

Additional Information

Airport SIDA Badge Requirements

Important notification for employees whose work requires unescorted access inside the airport: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Airport Badge Requirements

Important notification for roles working at or requiring access to an airport or maintenance hangar: Employees will be required to obtain and maintain a SIDA badge issued by the airport authority. Depending on the role you may also be required to obtain a US Customs seal and/or USPS security clearance. If an employee does not qualify for or has the necessary clearance revoked, the employee will be terminated.

EEO Statement

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.

Equal Opportunity Employer/Veterans/Disabled

McGee Air Services- An Alaska Air Group Company