Job Description

The Manager, Team Member Journey is a pivotal leader in advancing Pilot's people-first culture. Responsible for the execution of delivering high-impact experiences across the employee life-cycle -- specifically, "moments that matter", this leader translates culture strategy into programs and touchpoints that strengthen team member connection, belonging, and performance at every stage of the team member life cycle. As the leader of the Team Member Journey team, this individual serves as the owner of culture-shaping programs not limited to the team member journey, onboarding, workplace philosophy, workplace experience, digital experience, and workplace planning, in addition to serving as a strategic partner to the Director, Culture & Team Member Journey, supporting legacy culture shaping initiatives. With a proven ability to build rapport, this individual will work cross functionally and collaboratively to empower and enroll leaders and their teams in embedding our people-first culture into everyday practices and processes. Leverages process mapping skills to understand the current state, develop roadmaps, and execute on strategy that has organization-wide impact. This leader will spearhead the creation of lasting, positive impact for all team members in service of Pilot's purpose.

Essential Job Functions:

1. Execution & Management: Lead the end‑to‑end execution and delivery of all Team Member Journey programs and initiatives, ensuring high‑quality implementation, timely delivery, and alignment with enterprise objectives.
2. Thought Partnership: Serve as a strategic partner to the Director, Culture & Team Member Journey, contributing to the design and execution of key culture‑shaping initiatives. Support enterprise efforts—including our purpose-driven “House” strategy, leader alignment, environmental branding, and programs that advance a culture of safety, hospitality, and belonging—by bringing insight, perspective, and executional excellence.
3. Collaboration and Enrollment: Partner closely with enterprise leaders to drive process improvements that enhance key “moments that matter” throughout the employee lifecycle. Apply deep knowledge of the business and a sharp, perceptive lens to identify opportunities for optimization. Leverage strong relationships to navigate challenges, resolve conflicts, and align stakeholders around shared goals.
4. Partner Management: Cultivate and manage relationships with external vendors to ensure strong return on investment and alignment with organizational strategy. Drive accountability, maintain clear expectations, and ensure partner deliverables consistently support enterprise priorities.
5. Journey Mapping: Analyze and document current-state processes to uncover pain points and improvement opportunities. Develop clear future‑state recommendations and engage key stakeholders to align on, champion, and implement new approaches that enhance the overall employee experience.

Qualifications

• Bachelor's Degree or Equivalent required
• Master's Degree or Equivalent preferred
• Minimum 8 years experience
• Understanding of the employee life-cycle, employee engagement, change management, belonging, talent development, and program management. Understands how mindsets influence organizational outcomes.
• Understands how mindsets influence organizational outcomes.

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Weekly Pay

#LI-EM1