Job Description
The US GST team is seeking a strategic and technically adept Manager, Tools Governance to lead the governance and optimization of tools supporting our streaming operations functions. This role will drive business and product development initiatives, ensure alignment with Agile methodologies, and oversee testing, user engagement, and change management processes to maximize product success and adoption.
Primary Responsibilities
Business & Product Development
Partner with stakeholders to define tool strategy aligned with business goals.
Lead cross-functional initiatives to evaluate, select, and implement new tools.
Agile Methodology Mastery
Champion Agile practices across engineering and product teams.
Ensure tools support Agile workflows, sprint planning, and backlog management.
End-to-End Testing Oversight
Establish governance standards for testing tools and frameworks.
Collaborate with QA and DevOps teams to ensure robust testing coverage.
Product Focus Groups
Organize and facilitate focus groups to gather feedback on tool usability and effectiveness.
Translate insights into actionable improvements and roadmap priorities.
Product Success & Acceptance
Define success metrics and acceptance criteria for tool deployments.
Monitor performance and adoption, driving continuous improvement.
Change Management
Develop and execute change management strategies for tool rollouts and upgrades.
Communicate changes effectively across impacted teams and ensure smooth transitions.
User Engagement Studies
Conduct user research and engagement studies to assess satisfaction and identify pain points.
Use findings to inform tool enhancements and training programs.
Qualifications
Qualifications
Minimum three (3) years’ experience in product governance, systems engineering, or enterprise tooling.
Strong understanding of Agile methodologies and enterprise testing practices.
Excellent communication and stakeholder management skills.
Experience with change management and user research techniques.
Ability to lead cross-functional teams and drive consensus.
Excellent interpersonal skills.
Ability to prepare and present written and oral communications of complex technical nature
Ability to escalate critical application issues calmly, quickly and efficiently in order to minimize disruptions and ability to work around failures to mitigate interruptions to Live productions
Familiar with project management software and methodologies (Jira, Confluence, Airtable)
Eligibility Requirements:
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
Willingness to travel and work overtime, and on weekends with short notice
Must be willing to work in Stamford, CT
Must have unrestricted work authorization to work in the United States
Must be 18 years or older
Strong organizational skills
Proficiency with AUTOCAD, MS Office Suite, Windows, Linux, Mac OS and Cloud solutions (i.e, AWS, GCP)
Development or demonstrable both hardware and software troubleshooting experience
It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.