Job Description

We're seeking an experienced Manager, UX/UI Design to lead our eCommerce creative team in delivering exceptional digital experiences across our customer journey. Reporting to the Senior Director, Digital Sales & Experience, you'll manage two direct reports - a UX/UI Designer and Copywriter/Content Strategist - and oversee the work of a talented team of agency creatives, including strategists, UX designers, UI designers, and copywriters. You'll also collaborate closely with cross-functional partners to drive results that balance business objectives with outstanding user experience.

What You'll Do

Lead and Develop Your Team Your leadership will focus on nurturing talent, establishing creative standards, and driving creative working sessions throughout the week with both your creative team and the broader eCommerce organization.

Drive Creative Excellence You'll establish and maintain standards for design and copy creative outputs, ensuring both work together to deliver clear, engaging, on-brand experiences. This includes empowering your team to produce solutions that not only meet requirements, but also anticipate needs and edge cases. You'll need to be comfortable ideating on the fly and coaching your team to craft solutions that achieve specific business outcomes.

Collaborate Across Functions Success in this role requires building and maintaining strong relationships with your peers:

• Partner with the Senior Sales + Data Analyst to direct creative solutions that achieve specific sales objectives
• Collaborate with the Senior Project Manager to evolve processes that balance creative needs with business timelines
• Work closely with the Product Owner to ensure design solutions exceed expectations and proactively address complex scenarios

You'll serve as both advocate and translator—championing your creative team's needs with leadership while ensuring your team understands and embraces business requirements.

Master the Product Ecosystem - You'll develop deep expertise across our digital product suite, including our public website, service purchase flow, customer account management platform, and mobile applications. This knowledge will inform your strategic direction and enable you to guide your team in creating cohesive, user-centered experiences.

Navigate Complexity with Agility - This fast-paced environment demands someone who is deeply organized yet extremely flexible, as priorities and projects can shift weekly. You'll need to be a self-starter who's independently organized and proactive in your daily approach.

Qualifications

What You'll Bring

• Leadership Experience : 2+ years in a creative leadership role within a product organization
• Proven Process : Successful frameworks and methodologies you've implemented that improve team performance and output quality
• Design Thinking : Strong problem-solving abilities rooted in user-centered design principles
• Content Strategy and Copy Management Experience: Ability to provide strategic content direction and mentor copywriters while understanding the nuances of eCommerce content, from persuasive product messaging to intuitive interface copy that guides users seamlessly through digital experiences
• Collaboration Skills : Demonstrated ability to partner effectively with product managers, business and sales, and project managers to achieve shared goals
• Organizational Excellence : Exceptional organization skills balanced with the flexibility to pivot as business needs evolve
• Communication : Ability to advocate effectively for your team while translating business needs into creative direction
• Technical Design Skills : A power user of Figma design software

Why This Role Matters

You'll be stepping into a well-established team giving you a strong foundation to build upon. Your leadership will directly impact the digital experience of our customers across every touchpoint, from initial discovery through ongoing account management. This is an opportunity to shape creative excellence while working in a dynamic, collaborative environment where your strategic thinking and people leadership will drive meaningful business results

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Additional Information

WHY JOIN US?

** We aspire to contemporary ways of working.**

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

** We offer competitive compensation and comprehensive benefits.**

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Inclusion and belonging _ are at the center of our grounding belief in Being Real._

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals, including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process, please contact taaccommodationrequests@brightspeed.com to initiate the accommodations process.

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice