Manager of Case Management

Texas Nursing Services

Manager of Case Management

Riverside, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Key Responsibilities:

    • Provide daily leadership and oversight to 15–18 Case Management FTEs

    • Manage throughput and discharge planning across all inpatient units

    • Lead rounds, escalate care barriers, and troubleshoot delays in progression

    • Coordinate with physicians, social services, and payers to ensure safe transitions of care

    • Supervise CM processes such as Interqual/M&R, insurance authorization, and placement

    • Ensure compliance with Medicare, Medi-Cal, commercial payer, and federal regulations

    • Deliver training, accountability, and mentorship to CM staff and assistants

    • Serve in a rotational on-call leadership role for LOA/HLOC/transport escalation

  • Qualifications

    Qualifications

    • Bachelor’s Degree in Nursing (BSN) required

    • Current CA RN license (or pending)

    • At least 3–5 years of recent acute hospital case management experience

    • At least 1–2 years of experience in a leadership role in case management

    • Strong knowledge of Interqual, M&R, and payer-driven reimbursement models

    • Ability to engage with patients and families in discharge discussions with empathy and clarity

    • Proficient in identifying barriers to progression of care and resolving system-level issues

    Ideal Candidate Profile:

    • Highly autonomous and able to hit the ground running with minimal onboarding

    • Skilled in staff coaching, throughput management, and interdepartmental collaboration

    • Familiar with leading in a union or high-volume acute care environment

    • Calm under pressure with strong critical thinking and service recovery skills

    Department Highlights:

    • All inpatient units covered by centralized CM team

    • ICU/Telemetry/Med-Surg/Post-Acute coordination

    • Leadership culture focused on ICARE values (Integrity, Compassion, Accountability, Respect, Excellence)

    • Excellent collaboration between CM, social services, and clinical operations

    Additional Information

    Benefits Include:

    • Medical, dental, and vision coverage

    • Free telehealth and emergency transportation services

    • 401(k) with employer match (up to 9%)

    • Paid time off and family leave

    • Education and certification assistance

    • Counseling and wellness resources

    • Life, disability, and supplemental coverage options

    • Employee stock purchase program

    • Discounts on travel, retail, insurance, and more

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