Manager of Operational Excellence & Quality

Job Description

Role Summary

• The Manager, Operational Excellence & Quality is a cross-functional leader within Supply Chain and Production responsible for designing, standardizing, and continuously improving operational processes that drive quality, efficiency, safety, and compliance across MCPC operations.
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• This role serves as a bridge between strategy and execution, partnering with Production, Supply Chain, IT, Security, Safety, and Compliance teams to ensure processes are scalable, auditable, and aligned with customer expectations and regulatory requirements.
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• Depending on prior experience, this role may also support product and service lifecycle management, internal compliance programs, and safety initiatives.

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• Key Responsibilities – Quality & Continuous Improvement

• Own and evolve quality management processes across production and supply chain operations
• Define, document, and maintain SOPs, work instructions, and control plans
• Lead root cause analysis (RCA), corrective and preventive actions (CAPA)
• Establish and monitor quality KPIs and SLA adherence

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• Industrial Engineering & Process Optimization

• Analyze workflows, layouts, labor models, and throughput
• Apply Lean / Six Sigma methodologies
• Support facility expansions and process redesigns
• Develop scalable standard work models

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• Compliance, Safety & Risk Management

• Support ISO, e-Stewards, R2, and similar frameworks
• Support audits and corrective actions
• Embed safety and data-security controls into operations

  Education, Experience & Other Requirements

• Bachelor’s degree in Industrial Engineering, Manufacturing Engineering, Operations Management, Quality, or a related technical field required;
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• Master’s degree preferred.
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• 5+ years of progressive experience in operational excellence, quality management, industrial engineering, or manufacturing operations roles.
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• Demonstrated experience leading Lean, Six Sigma, or continuous improvement initiatives in a production or supply chain environment.
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• Working knowledge of quality management systems and regulatory frameworks such as ISO 9001, e-Stewards, R2, or similar standards.
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• Strong analytical skills with the ability to translate data into actionable operational improvements and KPI-driven outcomes.
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• Proven ability to work cross-functionally with Production, Supply Chain, IT, Security, Safety, and Compliance teams.
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• Lean Six Sigma Green Belt or Black Belt certification preferred (or willingness to obtain).
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• Strong communication, change management, and leadership skills with the ability to influence without direct authority.