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Manager of Operations

Marshall Cleaning Service Llc

Manager of Operations

Knoxville, TN
Full Time
Paid
  • Responsibilities

    Benefits:

    Competitive salary

    Health insurance

    Paid time off

    Qualifications

    Necessary:

    Employment with MCS for at least 1 year or 2 years of Manager Level Experience with another service company

    Willing to become IICRC & Air Duct Cleaning Certified within 24 months of transitioning into the position.

    At least 2 years HVAC and/or cleaning experience

    Excellent written and verbal communication skills

    Valid Drivers License with no points or accidents within the past 3 years

    Preferred

    At least 5 years HVAC and/or cleaning experience

    Responsibilities

    Direct oversight of all lead and assistant technicians

    Approx. 20 hours a week in the field in direct service to clients

    An average of 42.5 hours a week

    Monthly meeting with the DOP and Ownership

    Weekly meeting with the DOP

    Bi-Weekly one on one meetings with Lead Technicians

    Monthly one on one meetings with Assistant Technicians

    Lead 1-2 Team meetings a week

    Be on site with each team no less than once a week

    Encourage and celebrate the direct reports and the overall team in unique and special ways

    Know and comprehend the pricing and scheduling of all departments

    Give quotes as needed either via a phone, computer or in person

    Assist in handling client complaints adhering to the “we make it right” philosophy.

    Any other duties assigned by the Director of Operations