Benefits:
Bonus based on performance
Company parties
Dental insurance
Department: Center-Based Services
Reports To: Chief Executive Officer/Founder
Position Summary
Benevolent Family Services (BFS) is seeking a visionary and execution-driven Managing Director(MD) to lead the organization through its next phase of growth and transformation. The MD will be responsible for repositioning BFS as a premier Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) treatment provider, while aligning the agency with industry-leading standards in clinical outcomes, compliance, and operational excellence. This role requires a strategic leader who thrives in high-accountability environments and is capable of assessing, stabilizing, and optimizing underperforming systems.
Key Responsibilities
Strategic Leadership & Transformation
Lead the overall transformation of BFS into a best-in-class PHP/IOP provider known for clinical excellence, integrity, and innovation.
Work with the CEO to build, communicate, and execute a clear multi-year strategic plan that emphasizes program quality, growth, sustainability, and measurable outcomes.
Evaluate current business model and make bold decisions to restructure, reallocate, or streamline resources as needed to reduce inefficiencies and elevate care delivery.
Organizational Cleanup & Optimization
Conduct a comprehensive audit of all departments, identifying performance gaps, compliance risks, and process breakdowns.
Oversee the clean-up and stabilization of workflows related to billing, documentation, HR, and program operations.
Implement systems that ensure real-time tracking, accountability, and performance reporting across all service lines.
Clinical and Operational Excellence
Work closely with the Chief Clinical Officer and Program Managers to embed evidence-based practices and ensure all clinical programs exceed Joint Commission and DBHDS standards.
Enhance outcome measurement tools and use data to improve treatment results, staff productivity, and client satisfaction.
Foster a culture of documentation integrity, timely service delivery, and ethical billing practices.
Fiscal Leadership
Strengthen the organization’s financial position by increasing reimbursement efficiency, reducing denials, and optimizing staff-to-client ratios.
Drive profitability through smart scaling, contract negotiation, and oversight of payer relationships.
Evaluate and refine the company’s financial infrastructure, budgeting systems, and forecasting tools.
Team Development & Executive Management
Recruit, coach, and develop a high-performing leadership team aligned with BFS’s mission and goals.
Build a culture of accountability, professional excellence, and mission-driven service delivery.
Promote strong internal communication, role clarity, and cross-functional collaboration.
Stakeholder Engagement
Serve as the public face of BFS to stakeholders, including payers, regulators, partners, and the broader healthcare community.
Build and maintain trust with board members, funders, and referring organizations through transparency, competence, and results.
Qualifications
Master’s or Doctorate in Healthcare Administration, Psychology, Social Work, Business, or related field.
5–7 years of executive leadership experience in behavioral health, with a focus on PHP/IOP or related treatment programs.
Proven track record of leading organizational turnarounds or major transformations within a healthcare setting.
Deep understanding of Joint Commission, DBHDS, DMAS, and value-based care models.
Strong financial acumen and experience overseeing multi-million-dollar healthcare budgets.
Exceptional leadership, communication, and change management skills.Demonstrated ability to build high-performing, mission-aligned teams.
Job Type: Full-time
Pay: From $117,907.00 per year
Benefits:
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule: Day shift
Ability to Commute: Hampton, VA 23666 (Preferred)
Ability to Relocate: Hampton, VA 23666: Relocate before starting work (Preferred)
Work Location: In person