Job Description

As a Customer Success Manager, you will work as part of the Customer Success Team to develop, educate and lead the design & adoption of database solutions. You would be on the front line of our field team in a dynamic, high-energy environment. You will own the technical relationships of accounts as they modernize and realize business value over time.

What you will do:

• Serve as Technical Strategic Advisor coaching enterprises through modernizations, implementations, and transformational outcomes

• Maintain customer relationships, drive next best action, and be attentive to data driven approaches to develop, implement, & execute on processes related to retention of an enterprise.

• Drive sales by owning the technical relationship.

• Own enterprise success through delivery of transformational business outcomes

• Collaborate with account executives to develop account strategies and plans

• Qualify technical requirements and effectively articulate DataStax's ability to meet these needs

• Drive high levels of engagement through discovery sessions, enablement, and solution planning

• Constantly learn new technologies and stay abreast of the distributed computing landscape

• Present to C-Level executives on transformational data strategy

• Enable customers through well crafted presentations and training sessions including hands-on developer days on-site at customer locations

• Customize and adapt presentations for both small and large audiences, and for audiences with differing levels of technical and business experience

• Work closely with developers around application code, data modeling techniques and troubleshooting, candidate architectures, and driver best practices.

• Travel up to 50% of the time

• Lead technical quarterly business reviews with customers to deliver business value with enterprise team

• Work with Product Management and Engineering to provide feedback from the field

Your Experience Should Include:

• Working in pre-sales and post-sales capacity.

• A high degree of comfort speaking all levels of the organization from CTO to Architects to Developers and DBAs .

• Demonstrating how you've learned and adapted to new technologies

• Demonstrating how you've contributed to a culture of knowledge sharing by authoring and contribute to internal and external technical collateral, white papers, tutorials, and best practices

• Knowledge of API design and development in enterprise ecosystems

• Basic understanding of Kubernetes and applications in enterprise ecosystems

• Knowledge of at least one cloud provider stack - AWS, Azure, or GCP

• Experience building relationships, delivering technical solutions, and providing business value in a large enterprise

• A solid understanding of system architecture and software design principles

• Exposure to NoSQL technologies like Cassandra and/or traditional RDBMS

Additional Information

All your information will be kept confidential according to EEO guidelines.