CSR JOB DESCRIPTION

Leading manufacturer of commercial metal roofs and metal wall panel systems is adding an additional Customer Service Rep in their corporate office in the Columbus Ohio area. Looking for an experienced, self-motivated CSR professional. The individual will work with professional roofing contractors, architects, specifiers, consultants, building owners and facility engineers. THIS IS A TECHNICAL-BASED OPPORTUNITY.

JOB DESCRIPTION

The CUSTOMER SERVICE REPRESENTATIVE position is responsible for the day-to-day sales functions such as order entry, order expediting, scheduling transport, and problem resolution. The Customer Service Representative works closely with the Sales Manager, Territory Sales Managers, Operations Manager, and plant personnel to ensure that customer's needs are met on a timely basis. They are the support mechanism for territory sales managers and managers within the company so that we can provide optimal service to all areas of the business.

ESSENTIAL FUNCTIONS

• Answer incoming phone calls and emails from TSM's and customers and handle their inquiries.
• Provide pricing and delivery quotes to customers.
• Resolves customer complaints and issues pertaining to quotes, shipping, orders, etc. Note: Territory Sales Manager should be contacted on any issue that the Customer Service Representative feels is above his/her competency.
• Communicates with customers to schedule delivery dates, ask follow up questions on orders, request more information needed to complete orders, etc.
• Process all orders and send to purchasing, Operations Manager, and/or design for approval.
• Provide production with all necessary paperwork such as cut sheets, job orders, BOL's, etc.
• Schedule and assign trucking transport for all orders and coordinate with production.
• Create custom details and drawings for special orders and coordinate with production.
• Update TSM's and Operation Manager of any issues expressed or created by customers.

COMPETENCIES

• Communication both Verbal and Written
• Time management and ability to prioritize tasks
• Technical Capacity (Panel Business)
• Positive Attitude - CAN DO
• Conflict resolution
• Basic computer skills and ability to LEARN ERP SYSTEM
• MECHANICAL / TECHNICAL APTITUDE

TRAVEL : Limited travel.

REQUIRED EDUCATION AND EXPERIENCE

Associates degree in a technical or business discipline or equivalent experience. A minimum of one years in a sales or sales support role or technical experience in metal construction.

Job Type: Full-time

Salary: $35,000.00 to $45,000.00 / year, plus great benefits