Job Description

Manhattan Life Insurance Company is a life and health insurance company headquartered in Houston, Texas. We have about 1 million customers all over the United States. We are growing in customers every day and need your help to respond to their questions. We need several excellent customer service professionals to answer our busy phone lines.  

JOB RESPONSIBILITIES:

• Manage inbound calls in a timely manner while providing high quality service.

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

JOB REQUIREMENTS:

• Excellent verbal and written communication and interpersonal skills along with active listening.

• Proficient technical skills using various programs and applications such as, Microsoft Office Suite, Microsoft Teams, Zoom, and/or Webex Teams, IBM AS400 (Client Access Solutions), Microsoft SharePoint, etc.

• Ability to multi-task, set priorities and manage time effectively.

• Maintain a professional attitude in challenging situations.

• Meet personal/team qualitative and quantitative metrics.

• 3 + years of health insurance and/or life insurance related customer care experience.

• Bilingual in Spanish preferred, but not required.

No remote positions available

Company Description

Manhattan Life Insurance Company is a Houston, Texas based life and health insurance company. It is part of the Manhattan Life Group which consists of four life and health insurance companies which write life, health, and annuity business throughout the country. The group has $2.5 billion in assets under management and $672 million of annual revenues. The portfolio consists of corporate bonds, structured product, mortgages and U.S. Treasury securities.