Description Job Summary: The primary responsibility of the Damage Claims Coordinator position is to manage a damage claim from inception to close, investigate and facilitate the process of acquiring photos of damage, condition reports, estimates, and insurance information. Regular communication with customer, vendor, insurance and anyone else involved in the claim to proactively provide updates and information to ensure the claim progresses and is handled efficiently is a vital part of this position. Who is Ready Auto Transport? Ready Auto Transport is a national leader in the auto transportation industry, offering full-service and self-managed transportation solutions for dealers, wholesale online auctions, physical auctions, institutional shippers, and consumers. Ready Auto Transport has served more than 20,000 satisfied customers across multiple markets with a highly qualified carrier network of over 35,000 trucks. Ready's centralized service is backed by an experienced sales and operations staff, and a 24/7 Client Portal, providing instant firm quotes and real-time tracking of vehicle status. Ready's self-managed auto transportation platform, 1Dispatch.com connects shippers and carriers via integration of in-lane and online vehicle purchase data from industry leading wholesale marketplaces and other client data integrations. Headquartered in Gilbert, Arizona, Ready Auto Transport is a Manheim company. Manheim, a subsidiary of Cox Enterprises, is the world's leading provider of vehicle remarketing services. Key Responsibilities: - Create a claim to track the status - Contact parties involved to acquire information about the vehicle's condition at each point - Work with all parties involved to reach a resolution - Assist insurance adjuster in settling claim - Acquire photos of damage and estimate - Communicate with parties involved on status and what is needed to proceed with claim - Make payment arrangements once settlement is reached - Assist others in department as needed - Make arrangements for payment to customer and collect payment from vendor Qualifications Experience Required: - High School diploma or equivalent experience - 1-3 years of related customer service experience; 1 or more years claims handling experience, or equivalent training required. - Basic understanding of insurance principles including coverage and terminology preferred. - Written skills to compose clear, succinct descriptions when posting files and drafting correspondence. - Excellent telephone communication skills, as well as typing skills required. - Strong knowledge of Microsoft Excel, Word, and Outlook - Capacity to multi-task in a fast-paced work environment. - Effective and persuasive communications skills - Addresses conflict calmly, directly and diplomatically Our benefits: We provide competitive compensation for full-time employees. We also offer a comprehensive benefits package, including: - Medical and dental plans - Vision care benefits - Flexible spending accounts (for health care and dependent day care) - 401(k) Plan - Pension Plan - Basic life and accidental death insurance - Supplemental life insurance - Paid vacations and holidays - Discounts through our Employee Purchase Program - Personal and family counseling assistance - Wellness programs About Cox Automotive Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader, Clutch Technologies, Dealer.com, Dealertrack, Kelley Blue Book, Manheim, NextGear Capital, VinSolutions, vAuto and Xtime, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion.www.coxautoinc.com Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Organization: Cox Automotive Primary Location: US-AZ-Phoenix-4615 E Elwood St. STE 300 & 400 Employee Status: Regular Job Level: Individual Contributor Shift: Day Job Travel: No Schedule: Full-time