Job Description
Job Title: Customer Service Representative Location: San Diego, CA 92121 (onsite) Schedule: Monday – Friday, Business Hours Duration: Temporary to Hire (Based on performance and business need) Pay: $20 - $25 per/hour
Position Summary: This position will interface with customers, outside sales, and production. The position focus is on all aspects of placing/following up on orders and resolving customer inquiries for multiple product brands while providing a high level of knowledgeable support. Role will include limited supervision and extensive external/internal contact and requires a superior level of customer service skills while responding to and processing a high volume of routine calls and orders.
Responsibilities:
Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, complex product questions for multiple product brands Process domestic standard distributor orders via fax, electronic via JDE system, phone and email for multiple functional areas/brands independently and accurately Process all non-standard orders via multiple systems independently and accurately Process direct orders with understanding of the differences between direct and distribution business Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters Monitor or follow-up on scheduled shipment dates to ensure timely delivery. This may include obtaining proof of delivery and/or expediting shipment as needed. Coordinate assistance customers in part replacements for multiple product brands Ensure all customer requests are responded to in a timely and professional manner Act as key contact support for specific customers which may include managing accounts as assigned Participate in special projects as required Maintain high level of performance by meeting team key performance indicator (KPI) goals Provide training/mentoring for Customer Service Reps as required May be required to perform additional duties as assigned
Qualifications: Associates degree or equivalent work experience 3+ years of customer service in a manufacturing environment Advanced knowledge of customer service principles and practices Knowledge in electrical and thermal terminology Knowledge in manufacturing processes Knowledge in multiple product lines including but not limited to the enclosure and cooling lines Skills in attention to detail and accuracy Demonstrated skill in using personal computers including Microsoft Office Word, Excel and Outlook JD Edwards and Business Intelligence Systems etc. Demonstrated skill in identifying root causes of complex problems/issues by asking probing questions and the ability to develop recommendations for resolution Skill in managing multiple tasks/projects along with the ability to work in a fast paced team environment in a self-directed manner Demonstrated skills to learn and retain advanced product knowledge for use is day to day responsibilities Ability to use product knowledge to makes excellent decisions that result in improved customer satisfaction and is looked upon by others as resource for that knowledge.
Company Description
Great Opportunity/ Temp