Job Description

JOB TITLE: CALL CENTER REPRESENTATIVE

Location: San Diego, CA 92101 (onsite) Schedule: Monday – Friday, Business Hours Duration: Approximitaley 2 months’ Pay: $17 - $20 per/hour DOE POSITION SUMMARY: This position will assist the office with administrative tasks as assigned and operate in a high-volume call center.

·       Responsibilities:

·       Operates high volume call center - takes messages, directs callers and visitors to the proper office or person, and/or provides factual information regarding  programs, activities, and functions.

·       Assists in interpreting and applying regulations policies, procedures, systems, rules, and precedents in response to inquiries and complaints from the public.

·       Performs general reception duties; receives and screens courier deliveries and legal documents; tracks retrieval of packages.

·       Performs a wide variety of administrative duties to support departmental and agency wide operations.

·       Receives, opens, time stamps, sorts, and distributes all incoming mail and parcels; logs parcels; sorts and distributes mail and parcels to appropriate persons; maintains and processes outgoing mail, including client and vendor packages.

·       Performs additional duties as assigned

QUALIFICATIONS:

·       Call Center experience

·       Excellent team player

·       Detail oriented and organized

·       1-4 years previous experience preferred

·       High School Diploma or GED