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Human Resources Customer Support

Manpower -Professional

Human Resources Customer Support

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Job Title: Human Resources Customer Support

    Location: San Diego, CA 92121, onsite Schedule: Monday – Friday, Business Hours

    Duration: Temporary to Hire (Based on performance and business need) Pay: $18.84 per/hour POSITION SUMMARY: This position will work in a Shared Services and Contact Center environment; this position is responsible for supporting the Human Resources team by coordinating and scheduling Full-Time candidate interviews. RESPONSIBILITIES:

    • Support Human Resources Team by coordinating and scheduling candidate interviews for Full Time positions. This includes in-person interviews and the coordination of travel arrangements when needed. • Communicate with Recruiters, Hiring Managers, and Candidates for alignment of schedules • Provide a high level of customer service and professionalism to the Candidates, Recruiters, and Hiring Managers involved in the interview process • Manage and track the scheduling process in our applicant tracking system • Communicate important interview information leading up to and on the day of the interview • Maintain consistent communication with candidates, interview teams, recruiters, hiring managers, and other necessary groups • Assist Scheduling team with coordinating onsite interviews during high volume periods • Perform administrative duties as required to support the Human Resources team • Must have the ability to remain focused, professional, tactful and discrete when handling sensitive and/or confidential information • Communicates effectively in both oral and written form • Possesses strong problem-solving skills • Confident at troubleshooting • Actively looks for process improvements • Strong interpersonal and customer service skills • Exhibits patience and empathy • Ability to warmly greet in-bound calls • Ability to put oneself in a customer’s shoes and advocate when necessary • Ability to multi-task, prioritize, and manage time effectively • Ability to follow strict policy guidelines and recognize situations requiring escalation • Ability to work in fast-paced environment • Possesses strong PC skills and has general knowledge of tools such as Microsoft Office Suite products: Excel, Word, PowerPoint, Sharepoint, etc.  

    QUALIFICATIONS:

    • Intermediate knowledge of Microsoft Outlook • Excellent verbal and written communication skills

    •Bachelor’s Degree strongly preferred • Ability to manage multiple priorities while meeting Service Level Agreement (SLA) deadlines

    • 1-4 years of experience