Job Description

DIRECT HIRE OPPORTUNITY - looking for candidates with banking industry background, bank teller (collections)

JOB DUTIES AND RESPONSIBILITIES

• Communicates with early-stage delinquent customers via outbound collection calls/emails/texts to resolve delinquency and reduce losses; recommends appropriate payment programs where applicable to assist customers experiencing a financial hardship
• Promptly handles inbound customer calls/emails/texts directly or transferred from third-party sub-servicer related to delinquency, hardship, complaints, system shut-off, or loan assumptions
• Confers with existing customers by telephone and/or email in an attempt to resolve complaint issues not related to product/contractor performance
• Communicates as necessary to third-party servicer account changes or required adjustments
• Performs skip tracing activities as needed to locate and contact delinquent customers
• Document all customer interactions/account activities with concise and detailed accounts notes
• Adhere to all company policies and procedures, including State and Federal collection regulations
• Other projects and duties as assigned 
• Additional job duties and responsibilities come with each level (I, II, III)

QUALIFICATIONS

• Loan Resolution Specialist I requires 0-2 years of collections and customer service experience
• Loan Resolution Specialist II requires 3-4 years of collections and customer service experience
• Loan Resolution Specialist III requires 5+ years of collections and customer service experience
• Works with thoroughness and high attention to detail
• Exceptional written and verbal communication skills
• High-level proficiency in Outlook, Word, Excel, and other standard software products
• Ability to multitask, prioritize projects, and report to several managers
• A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
• Ability to work independently as well as collaboratively
• Desire to work in an entrepreneurial but highly professional culture
• Salesforce a plus
• Bilingual – Spanish a plus