The IT Manager plays a pivotal role in leading the support team across multiple business operations, ensuring seamless alignment of IT functions with overarching business objectives.
Responsibilities:
- Lead and mentor the help desk team, fostering continual development and ensuring service standards are consistently met.
- Collaborate with the Director of Business Technology to strategize, coordinate, and execute IT-related activities, providing administrative support to the IT help desk staff.
- Partner with the Cyber Security team to devise, implement, and uphold disaster recovery and business continuity plans, as well as develop and maintain End User Security models and documentation.
- Engage closely with stakeholders in various divisions to identify, recommend, and implement cost-effective technology solutions for organizational needs.
- Establish and uphold written IT policies, procedures, and best practices, including the development and maintenance of End User Documents for Self Help.
- Oversee the deployment, maintenance, and life cycle management of hardware and software throughout the organization.
- Administer help desk ticketing systems, manage inventory, and communicate user additions and terminations within the IT team.
- Provide help desk ticket metrics and analysis, ensuring efficient resolution of technical issues.
- Develop and manage escalation procedures to maintain service standards and meet customer expectations.
- Perform other duties as assigned.
Requirements:
- Associate or bachelor's degree preferred in technology or computer science.
- Minimum of five years of IT management experience.
- Professional demeanor with excellent interpersonal and communication skills.
- Strong organizational and analytical abilities, with the capability to manage multiple tasks under pressure.
- Proficiency in IT applications, Windows Networking, systems technology, and telecommunications.
- Expertise in Microsoft Windows, Office applications, Office 365, Teams, SharePoint, and Active Directory.
- Versatile troubleshooting skills encompassing Windows and Apple support, tablets, conference call systems, AV issues, and end-user assistance.
- Familiarity with technical concepts and terminology such as networking, LAN/WAN, client/server, RDP, and databases.
- Eagerness to stay abreast of technological advancements and acquire new skills as needed.
- Flexibility to work off-hours and weekends as required.
If this sounds like a good fit for you, please contact me for more information.
Sam Young
Senior Business Consultant
(317) 678-0110
sam@mriweb.com