Job Description

Job Description

Join a great Customer Service Team.

The Customer Service Reprobative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of the company's products and programs as well as communicating effectively with team members within the customer service d department. Manufacturing background a PLUS!!!

· Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status.

· with the goal of increasing business, customer satisfaction and retention

· Assist customers with product selection, answers basic questions, and suggests various product options that are available

· Create quotes

· Product Cross-Referencing

· Special pricing programs and keeping it updated.

QUALIFICATIONS

3+ years of Customer Service Experience

Data Entry skills

Ability to answer a high volume of phone calls

Proficient in Excel, Word and Outlook

Intuitive ERP System

Knowledge of Focus products a plus

Job Type: Full-time