Maple Street Biscuit Company (MSBC) is a fast-casual breakfast and lunch restaurant. We have a mission to help people, serve others, and be a part of the community. We operate on 4 core principles: Comfort Food with a Modern Twist Made Consistently, Gracious Service, Immaculately Clean, and Sustainable Business. We are currently looking for a Social and Digital Media Specialist (we call this the Voice of Maple Street) to join our Family Support team in Nashville, TN.As the Voice of Maple Street, you will:

Create strategic content for our social media pages

Post on the main brand Facebook and Instagram accounts, as well as some store specific accounts

Manage store-level user access to Facebook, Instagram, Yelp, Google Business, and TripAdvisor

Engage with followers and respond to comments on Facebook and Instagram

Manage all store Google, Yelp, and TripAdvisor sites

Respond to guest feedback emails promptly

Mail gift cards to guests who emailed us with a complaint

Manage grand opening event planning, press, and social media campaigns

Work with outside developer to maintain and update the company website

Track and report on store reviews and ratings

Manage email marketing platform, including designing the emails and scheduling campaigns

Implement design changes to printed menus

Education / Experience / Requirements

Bachelor’s Degree

At least two years of corporate marketing/social media experience

Experience managing social media for a restaurant or retailer preferred

Knowledge and Skills

Extremely strong written and verbal communication skills

Strong organizational skills

Strong technical acumen (ability to learn new systems easily)

Detail oriented

Strong follow-up and follow-through

Proficient in Word, Excel, and Powerpoint

Proficient in Google Business

Some graphic design knowledge preferred