Job Description

INBOUND CALL SPECIALIST/BRANCH COUNTER BACKUP

POSITION SUMMARY:

Marcone Supply, the nation’s largest independent distributor for appliance parts, cleaners, accessories and essentials for your home, is seeking an outgoing enthusiastic, self-managed individual to fill a position in our Call Center. No telemarketing, our calls are incoming only! 

If you are a fast learner with effective communication and enjoy talking to people from all over the U.S. while working in a fun, fast-paced environment come join our team today!  We will teach you everything you need to know to become a specialist within our industry! 

Previous customer service experience is a plus.

CORE RESPONSIBILITIES:

• Answer inbound inquiries regarding customer accounts and for purchase of appliance parts.
• Research proper information using internal systems.
• Obtain information from customer by phone regarding orders placed.
• Maintain quality and metric standards.
• Handle and resolve customer complaints.
• Upsell appropriate products for each account.

SECONDARY RESPONSIBILITIES:

• Provide backup at the local branch when needed due to employee vacation or illness.

REQUIREMENTS:

• Ability to work in a fast paced, inbound call center environment

• Outgoing personality and the ability to build rapport quickly.

• Exceptional communication skills, professional phone etiquette.

• Efficient computer skills.

• Ability to handle multiple systems and multitask.

• Experience with MS Office, data entry and the ability to type 30wpm.

• Ability to work from home with no interruptions

• Home internet speeds of at least 50mbps

Company Description

Since 1932 we have been a leader of the industry through service, innovation and community involvement. We continue to create solutions for an ever evolving and growing industry. 11 Distributions Centers and over 50 store locations across the US and Canada.