Marex is a technology-enabled provider of essential liquidity and associated market infrastructure to participants in global energy, metals, agricultural and financial markets.

The Group provides comprehensive breadth and depth of coverage across five core services: Market Making, Execution and Clearing, Hedging and Investment Solutions, Price Discovery and Data & Advisory. It has a leading franchise in many major metals, energy and agricultural products, executing around 38 million trades and clearing over 193 million contracts in 2021. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers.

Marex was established in 2005 but can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 21 offices worldwide, the Group has over 1,100 employees across Europe, Asia and America.

PURPOSE OF ROLE: 

The US IT Service Desk Team is responsible for the general IT/Desktop and voice infrastructure support for the North America region.  The team works closely with other IT departments and different lines of business. This role is based in the downtown Chicago office.

RESPONSIBILITIES:

• Accurate logging of all Incidents, Service requests and Changes in the Service Desk system (JIRA)
• Management and timely resolution of Service Desk tickets
• Effective escalation of tickets
• Ensure users are dealt with professionally and efficiently
• Knowledge sharing with other team members through a knowledge base system
• Support of Standard Microsoft Technologies, phones, and Trading Applications.
• Build/Image/upgrade/maintain laptops and desktops.
• Writing documentation and maintaining knowledge of new technologies and how they can help the company
• Ensure technical skills are updated in line with company requirements
• Endeavour to align working practices to ITIL framework where appropriate.
• PC Setups/Desk Moves as required.
• Providing IT support as part of a shift pattern from 7am - 6pm, Monday to Friday.
• Some weekend work is required.
• Occasional travel to Date Centers and other offices in North America.

SKILLS & EXPERIENCED REQUIRED:

Previous experience of working in the banking/finance industry is highly desirable. 

Desired Qualifications/Technologies used: 

+--------------------------------------------------------------------------+ | - Standard Microsoft Technologies | | - Microsoft Windows 10 | | - Microsoft Windows Server – AD/DNS/DHCP/GPO | | - Microsoft Exchange/Office365 | | - Cisco Call Manager | | - Applications – Bloomberg, TT, IceChat, WebIce, Future Source, | | Citrix, Cloud9, office365, LME Select, Fidessa, Neon, CQG, OMS | | Options City, IOA (Whentech), Reuters, Mimecast, Global Protect, | | CrowdStrike, Teams, CME, Trayport. | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | Personal Attributes: | | | | - Teamwork | | - Calm under pressure | | - Flexible | | - Eagerness to learn | | - Excellent communication skills | +--------------------------------------------------------------------------+

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

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