The IT Support Engineer role will be responsible for all levels of support for the organization's workstations,
laptops, printers, and specific desktop application software. This individual will be able to think on their feet in a
fast paced environment and have intuitive troubleshooting skills when vague details are provided. A professional
demeanor and excellent communication abilities are essential. The individual will occasionally participate and lead
projects within the department with little to no supervision.
This role is multi‐faceted with the opportunity to be a contributor and implementer of new technology solutions in
addition to the primary support function of those technologies. We expect the individual to be proactive, a selfmotivator
and voluntarily contribute as a subject matter expert to provide a premium support environment with
the latest technology solutions.
Responsibilities
This position will be part of the primary support team for the organization's single point of contact.
Independent troubleshooting, analysis, and drive to resolution is required to support both in‐person and
remote situations.
Requires an intrinsic knowledge of hardware troubleshooting.
Responsible for configuring, maintaining, and installing software installed on a variety of hardware
including virtual machines.
Collaborate with other Infrastructure technicians, Tier2, and Tier3 engineers for an efficient desktop
environment.
Execute on moves, additions, and change requests as they are submitted by business managers.
Individual will be a subject matter expert in key core computing technology items that require ownership
and administration of the lifecycle of core components such as WSUS, Remote Access, Active Directory,
and Exchange
Individual will be a resource for IT projects as required to fulfill technology testing and deployments
Be a part of the on call rotation
Qualifications
Intermediate knowledge of Microsoft Active Directory tasks
Some knowledge of Microsoft Power Shell programming
Experience in software packaging, testing, and deployment
Experience working with a ticketing management platform
Proven ability to manage any sized projects and assigned resources
Expert Knowledge of Microsoft Platforms
Ability to cross train in functions across any IT teams
Have a genuine desire to provide the best customer service experience
Motivated and self‐directed, with the capacity to effectively prioritize and execute tasks in a time critical
environment.
Position Requirements
A+ Certification, College diploma/university degree in the field of computer science AND/OR 3 to 5 years
equivalent work experience.
Excellent technical knowledge of PC and desktop hardware (HP Workstations is a plus) with hands on
trouble shooting experience.
Experience providing technical support in the finance sector
Knowledge of basic networking protocols, Windows OS, MS Office and Active Directory.
Analytical and problem‐solving abilities, with keen attention to detail.
Ability to apply knowledge from technical manuals, procedural documentation, and OEM guides.
Effective written and oral communication skills, with the ability to present ideas in user‐friendly language.