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IT Support Engineer (RCG)

Marex Spectron

IT Support Engineer (RCG)

Chicago, IL
Full Time
Paid
  • Responsibilities

    The IT Support Engineer role will be responsible for all levels of support for the organization's workstations,

    laptops, printers, and specific desktop application software. This individual will be able to think on their feet in a

    fast paced environment and have intuitive troubleshooting skills when vague details are provided. A professional

    demeanor and excellent communication abilities are essential. The individual will occasionally participate and lead

    projects within the department with little to no supervision.

    This role is multi‐faceted with the opportunity to be a contributor and implementer of new technology solutions in

    addition to the primary support function of those technologies. We expect the individual to be proactive, a selfmotivator

    and voluntarily contribute as a subject matter expert to provide a premium support environment with

    the latest technology solutions.

    Responsibilities

    This position will be part of the primary support team for the organization's single point of contact.

    Independent troubleshooting, analysis, and drive to resolution is required to support both in‐person and

    remote situations.

    Requires an intrinsic knowledge of hardware troubleshooting.

    Responsible for configuring, maintaining, and installing software installed on a variety of hardware

    including virtual machines.

    Collaborate with other Infrastructure technicians, Tier2, and Tier3 engineers for an efficient desktop

    environment.

    Execute on moves, additions, and change requests as they are submitted by business managers.

    Individual will be a subject matter expert in key core computing technology items that require ownership

    and administration of the lifecycle of core components such as WSUS, Remote Access, Active Directory,

    and Exchange

    Individual will be a resource for IT projects as required to fulfill technology testing and deployments

    Be a part of the on call rotation

    Qualifications

    Intermediate knowledge of Microsoft Active Directory tasks

    Some knowledge of Microsoft Power Shell programming

    Experience in software packaging, testing, and deployment

    Experience working with a ticketing management platform

    Proven ability to manage any sized projects and assigned resources

    Expert Knowledge of Microsoft Platforms

    Ability to cross train in functions across any IT teams

    Have a genuine desire to provide the best customer service experience

    Motivated and self‐directed, with the capacity to effectively prioritize and execute tasks in a time critical

    environment.

    Position Requirements

    A+ Certification, College diploma/university degree in the field of computer science AND/OR 3 to 5 years

    equivalent work experience.

    Excellent technical knowledge of PC and desktop hardware (HP Workstations is a plus) with hands on

    trouble shooting experience.

    Experience providing technical support in the finance sector

    Knowledge of basic networking protocols, Windows OS, MS Office and Active Directory.

    Analytical and problem‐solving abilities, with keen attention to detail.

    Ability to apply knowledge from technical manuals, procedural documentation, and OEM guides.

    Effective written and oral communication skills, with the ability to present ideas in user‐friendly language.