SUMMARY OF POSITION

Provides friendly and efficient service to guests according to company policies, procedures, programs and performance standards. Performs all duties to maximize guest satisfaction and a quality work environment as directed by General Manager or Manager on Duty.

POSITION ACTIVITIES AND TASKS

Reports to work well-groomed, in clean and proper uniform and practices good personal hygiene.

Greets and converses with guests during the service cycle.

May perform duties of greeter and seat guests and provide menus.

Performs debit/credit and cash transactions.

Maintains cleanliness of work station.

Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.

May assist with delivery of take out and/or bakery items to guests.

Performs side work during shift downtime to assist other staff including but not limited to rolling silverware, restocking condiment holders and cleaning work areas and restrooms, etc.

PHYSICAL REQUIREMENTS:

Must have high level of mobility/flexibility

Must be able to work under heavy stress/pressure during peak times

Must be able to communicate clearly with guests

Requires occasional reaching, bending, pushing and pulling

Exposure to heat, steam, smoke, cold and odors

Requires continual standing and walking

SUPERVISION RECEIVED:

Receives direction and training from the Manager on Duty as to specific procedures and assignments.

KNOWLEDGE AND SKILL REQUIRED:

Basic skills such as sanitation, safety, and customer service can be taught through in-house training.

EXPERIENCE REQUIRED:

None

Disclaimer

This job description is not intended, and should not be construed to be, an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended, however, to be an accurate reflection of those principal job elements essential for making decisions related to job performance, employee development and compensation. As such, the employee may perform other duties and responsibilities as required.