Job Description

Marker Trax is a financial technology company that offers regulatory-compliant casino marker technology that takes the reduces the risk of issuing advanced funds. The convenient marker advance technology bridges the present and future of gaming, making Marker Trax a leading partner in the industry. Being fundamentally designed for players and casinos, the holistic marker system is fit for an industry that is becoming more cashless.

SUMMARY OF POSITION:

The Customer Support Analyst is responsible for:

·       Deliver high-quality client service and resolve customer inquiries about our products and services consistent with operational standards and practices.

·       Respond to inquiries via phone, chat, and email to provide customers correct answers to any questions.

·       Ensure clear communication and accuracy by actively listening, paying close attention to spelling, special instructions, and details provided by the customer.

·       Follow up on customer issues, research problems, and process documents necessary to ensure a successful resolution.

QUALIFICATIONS:

·       High school graduate.

·       Minimum of 1 year of customer service experience.

·       Strong typing and basic computer skills.

·       Working knowledge of Office 360.

·       Good verbal and written communication skills.

PREFERRED:

·       Gaming industry experience is a plus.

·       Ability to learn quickly.

·       Jira/Salesforce/Ringcentral experience is a plus.

Marker Trax offers competitive salaries and benefits, including medical/dental/vision, paid time off, paid federal holidays, and more. Pay for this position will be decided based on experience. This is a work from home, full time position and may require participating in on call rotation.

INTERESTED CANDIDATES MUST SUBMIT THEIR RESUME VIA EMAIL AT CTHOMPSON@MARKERTRAX.COM OR ONLINE TO BE CONSIDERED. Applicants must have authorization to work in the U.S.

Marker Trax, LLC is an equal opportunity employer and does not discriminate against any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, marital status, gender, gender identity/expression, sexual orientation, or any other protected characteristics.