Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Tuition assistance

Employee discounts

Opportunity for advancement

Vision insurance

Insurance Servicing and Sales

Location: In-Office Type: Full-Time Industry: Insurance (Small, growing agency)

About Us

We’re a small, growing insurance agency that believes great marketing gets people in the door—but great service keeps them with us. We value relationships, clear communication, and doing right by our clients. If you enjoy wearing multiple hats, having real ownership over your work, and seeing the direct impact of what you do, you’ll feel at home here.

About the role

We’re looking for a Customer Service Representative who enjoys helping people, solving problems and finding ways to add value. You’ll support customers with day-to-day service needs, identify opportunities to sell, and to cross-sell additional coverage, and assist with basic marketing activities to help our agency grow.

What you’ll do

Provide friendly, accurate support for customer questions and service requests

Build relationships and follow up to ensure customers feel supported

Identify customer needs and sell additional insurance solutions (salary + commission role)

Schedule appointments and support the sales process with organized documentation and follow-through

Assist with basic marketing tasks (examples: coordinating community outreach, supporting social media or email content, tracking simple campaign activity)

Maintain clean, timely and accurate records in agency systems

What We’re Looking For

Experience in insurance, and a love for customer interaction

Strong communication skills—you’re comfortable talking to people and writing to them

Organized, proactive, and comfortable managing multiple priorities

Tech-savvy and willing to learn new tools (CRM, marketing platforms, AI tools, etc.)

Self-starter mentality—you don’t need constant direction

Why You’ll Like Working Here

Small team = big impact (your work actually matters)

Direct access to leadership and decision-making

Opportunity to grow with the agency and shape the role over time

Flexible environment that values trust and accountability

Compensation & Benefits

Competitive pay based on experience

Performance bonuses and growth opportunities

Paid time off and flexible scheduling

Training and professional development support

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.