EDUCATION: Associates or bachelor’s in marketing, communications, or related field.

EXPERIENCE: 1–2 years of experience in social media, marketing, content creation, or digital communications preferred.

SPECIAL REQUIREMENTS: Must be able to obtain and maintain licensure by the Pennsylvania Gaming Control Board (PGCB).

Job Description:

• Strong writing skills with the ability to create engaging, on-brand captions and customer-focused messaging.

• Proficiency in filming and editing short-form video content for social platforms.

• Proficiency with social media tools and scheduling platforms.

• Dependable, punctual, and able to follow detailed procedures and regulatory requirements.

• Ability to multitask, adapt quickly, and support a variety of marketing projects.

• Comfortable working in a fast-paced environment with occasional evening, weekend, or holiday needs for content capture or events.

• Execute the casino’s social media calendar across all active platforms by scheduling posts, reels, and stories in alignment with brand voice and compliance requirements.

• Monitor all social media channels daily; respond to guest messages, comments, and inquiries with professionalism, accuracy, and exceptional customer service.

• Capture original content on casino property, including photos and short-format video, ensuring brand-safe and compliant usage.

• Track social media analytics and provide weekly recap reports with insights and recommendations.

• Collaborate closely with the Marketing Manager to brainstorm content opportunities and ideas.

• Coordinate with internal departments to gather information and content requests for social features and highlights.

• Ensure all content adheres to casino brand standards, regulatory requirements, and PGCB marketing guidelines.

• Perform other marketing-related duties and projects as needed.