Benefits:

Competitive salary

Training & development

SERVPRO of Brunswick is seeking a driven and organized Marketing & Customer Experience Coordinator to support marketing initiatives across three franchise locations while serving as a key point of contact for residential restoration clients. This dual-function role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is equally comfortable crafting compelling content and communicating with customers during what are often stressful situations.

Key Responsibilities

Marketing & Brand Management

Develop and execute social media content across platforms (Facebook, Instagram, LinkedIn, Google Business, and TikTok) for three franchise locations

Maintain consistent brand voice and visual standards aligned with both SERVPRO corporate guidelines

Create content calendars, campaigns, and promotional materials to support lead generation and community engagement

Monitor analytics and report on social media performance, engagement, and reach

Coordinate with franchise owner to align marketing efforts with operational capacity and seasonal demand

Support local SEO efforts, Google Business Profile management, and online reputation monitoring

Customer Communications & Job Liaison

Serve as the primary point of contact for residential restoration clients throughout the duration of their job

Provide daily status updates to homeowners regarding job progress, crew scheduling, and next steps

Ensure a high level of empathy, professionalism, and clarity in all customer interactions

Coordinate internally with production teams to gather accurate job status information

Document customer communications and escalate concerns to the appropriate team member promptly

Collect post-job customer feedback and assist with follow-up satisfaction outreach

Qualifications

Required

2+ years of experience in marketing, communications, or a customer-facing coordination role

Proficiency with social media platforms and content creation tools (Canva, & Meta Business Suite)

Exceptional written and verbal communication skills

Strong organizational skills with the ability to manage multiple priorities simultaneously

Reliable, self-motivated, and able to work independently with minimal supervision

Preferred

Experience in the restoration, construction, insurance, or home services industry

Familiarity with CRM or job management platforms

Experience managing social media or marketing for multiple locations or brands

Background in client-facing project communication

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.