Marketing & Customer Support Coordinator
Benefits:
Bonus based on performance
Competitive salary
Opportunity for advancement
Weβre Hiring: Marketing & Customer Support Coordinator
ACE Handyman Services Montclair
π Location: Montclair, NJ π Part-Time (20β25 hrs/week) | Remote/Hybrid | Potential to Grow into Full-Time
About Us
ACE Handyman Services Montclair is a trusted provider of professional home repair and improvement services. Weβre known for top-quality craftsmanship, reliability, and exceptional customer service. Now, weβre looking for a Marketing & Customer Support Coordinator to help expand our reach and strengthen our customer experience.
About the Role
This is a part-time, hands-on role blending marketing and light customer support. Youβll be helping us grow our brand online, generate new leads, and engage both residential and commercial customers β while also assisting with customer care. More hours may become available as the role grows, and this can evolve into a full-time or blended CSR/marketing position.
Key Responsibilities
β Create engaging content and marketing materials using tools like Canva β Manage and run social media ads (Facebook, Instagram, LinkedIn, etc.) β Oversee website content and updates; implement SEO strategies to reach more residential clients β Assist with commercial marketing outreach (cold calling, emails, or other agreed methods) β Capture and post occasional project photos and testimonials (1β2 times per month) β Provide light customer support β follow up with clients, gather reviews/testimonials, assist with scheduling or inquiries β Track performance metrics, analyze data, and help improve results
What Weβre Looking For
β 1β3 years of experience in marketing or social media management (home services/local business a plus) β Familiar with Canva, WordPress/Wix (or similar), and social media ad platforms β Strong communication skills, both written and verbal β Creative and comfortable with photography/video (preferred but not required) β Organized, reliable, and able to balance marketing and customer support tasks β Local knowledge of Montclair/Essex County a plus!
Why Join Us?
π Flexible part-time schedule π Remote-friendly, with occasional in-person work in Montclair π Growth potential into full-time or blended CSR role π Supportive, small team environment where your impact is real
Flexible work from home options available.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.