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Marketing & Customer Support Coordinator

Ace Handyman Services Montclair

Marketing & Customer Support Coordinator

Montclair, NJ
Part Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    We’re Hiring: Marketing & Customer Support Coordinator

    ACE Handyman Services Montclair

    πŸ“ Location: Montclair, NJ πŸ“… Part-Time (20–25 hrs/week) | Remote/Hybrid | Potential to Grow into Full-Time

    About Us

    ACE Handyman Services Montclair is a trusted provider of professional home repair and improvement services. We’re known for top-quality craftsmanship, reliability, and exceptional customer service. Now, we’re looking for a Marketing & Customer Support Coordinator to help expand our reach and strengthen our customer experience.

    About the Role

    This is a part-time, hands-on role blending marketing and light customer support. You’ll be helping us grow our brand online, generate new leads, and engage both residential and commercial customers β€” while also assisting with customer care. More hours may become available as the role grows, and this can evolve into a full-time or blended CSR/marketing position.

    Key Responsibilities

    βœ” Create engaging content and marketing materials using tools like Canva βœ” Manage and run social media ads (Facebook, Instagram, LinkedIn, etc.) βœ” Oversee website content and updates; implement SEO strategies to reach more residential clients βœ” Assist with commercial marketing outreach (cold calling, emails, or other agreed methods) βœ” Capture and post occasional project photos and testimonials (1–2 times per month) βœ” Provide light customer support β€” follow up with clients, gather reviews/testimonials, assist with scheduling or inquiries βœ” Track performance metrics, analyze data, and help improve results

    What We’re Looking For

    βœ… 1–3 years of experience in marketing or social media management (home services/local business a plus) βœ… Familiar with Canva, WordPress/Wix (or similar), and social media ad platforms βœ… Strong communication skills, both written and verbal βœ… Creative and comfortable with photography/video (preferred but not required) βœ… Organized, reliable, and able to balance marketing and customer support tasks βœ… Local knowledge of Montclair/Essex County a plus!

    Why Join Us?

    🌟 Flexible part-time schedule 🌟 Remote-friendly, with occasional in-person work in Montclair 🌟 Growth potential into full-time or blended CSR role 🌟 Supportive, small team environment where your impact is real

    Flexible work from home options available.

    Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.